Bone Daddies Bermondsey — Restaurant in London

Worst experience in a restaurant EVER anywhere on earth! If you want to be respected just get away from this awful place. The waiter couldn't write our order properly, but this one only the beginning, after 50 minutes waiting to be served it took us 5 minutes waving at him to get his attention and make him realize suddenly that he forgot to give our order to the kitchen, then after 20 more minutes waiting (as all kitchen staff was going on break) we finally got served by a wrong order, they forgot half the order, but all that because the waiter forgot to tell them. So we waited 15 more minutes to get this missing part of the order until the waiter came to us to inform us there was no more salmon!!! That they discovered after all this time??? So it took them more than 1h30 to start making the salmon buns to find out salmon was out?? So we cancelled it. In all that process almost no excuse from the waiter, and worse no word nor excuse from the manager who saw us many times waving at the counter to ask what was going on! She never show the slightest sign of respect towards us, even though we tried to stay civilised and polite. And for all this time lost, mistakes and lack of respect we got what? Only a 10% discount! Even when we left that awful place no one seemed to have the slightest sign of respect nor excuse... we've been to countless restaurants in London or around the world, and faced countless errors, delays, changes, but always got back on our feet thanks to the respect and positive attitude of the people at fault, but there!!! NOTHING!!! Even the price is too high for the quality delivered. Don't ever go there to have a decent meal, this place is only worth a TV show regarding worst...

Bone daddies as a whole has gone downhill with changing ingredients of dishes without changing the names (removing bamboo shoots in favour of … the most raw crunchy spring onions in the T22, completely ruined the flavour/texture of the broth, way too much sesame in the tantanmen 2 as well - not a one off as the same happened in the oxford street and soho branches, makes me think that this is just the new recipe)

Service was ok and servers were nice but they did not give us menus when sitting us at the table. We saw where they were kept when entering so got up and got them ourselves. No mention of the special which would have been nice to try, only saw it on the board on our way out of the business park.

Rowdy table in front of us with a guy from that table going and harassing someone on the table behind us, no action taken until he was an inch from the other guys face, clapping in his ears, even though he was being loud and awful for the 10-15 minutes before that. If you’re going to have drunk people at a restaurant maybe have someone there that is able deal with them? Ruined the vibe.

All in all, we won’t be returning to bone daddies again. 3 negative experiences in a row, each one strangely worse than the last has been enough and now with lower quality ingredients whilst being more expensive and having staff that maybe isn’t trained well enough to know menus go with sitting people down. It’s a shame because it was our favourite spot the last 5 or so years for great service, food and vibes, none of...

Was looking forward to trying the monthly special. Both times I went the monthly specials were sold out. Which can’t be controlled and it’s understandable.

It would have been nice if the waiter told us upfront they ran out of monthly specials.

It was my sibling's first time trying bone daddies so we decided to try out another ramen. But the service was so poor we walked out without ordering.

We sat down at the second table from the front of the restaurant and the table was super sticky. We asked the waiter and she cleaned it. The waiting staff said unfortunately even after cleaning the tables there are still sticky n we have gotten so many complaints from customers. If you are getting so many complaints the company/branch should do something about the sticky tables.

We finally decided on what to order. But the staff sat down at the table next to us and was just having a casual conversation with the delivery person. The delivery person got up and we finally thought the staff will check on us and take our order. But the staff took their phone out and went on Instagram and paid no attention to us. To be doing it right in front of the restaurant and have customers waiting is very unprofessional. At this point, we were just annoyed and walked out.

The waiting staff when we first interacted was super nice but needs some training on certain etiquette.

I have to admit this is not the standard service I received from visiting other branches. I particularly like the...