Nando's Edgware — Restaurant in London

Terrible service, they have messed up my order on several occasions. They have provided refunds or vouchers, but they still happen far too frequently and vouchers expire. For me the worst problem is their actual food. Their lettuce or salad as a filling is ALWAYS BROWN OR WILTED. Why do you not have fresh lettuce? This is a problem with all nandos in my area. I imagine it's a problem higher up in the chain who's trying to save every penny, and doesn't care about the food the restaurants are serving. Also the new recipes for some items are horrible. Sometimes when you call to tell them about any problems some of the staff are friendly and helpful, but a few have terrible attitude and not very understanding. And I never call about the bad food quality, only when they get things wrong that was on the order.

But it's nandos, they are a chain, convenient, and predictable in terms of taste so I know it won't be my last time eating their food. And I doubt this review will change anything but it's a few too many mistakes from this particular branch.

EDIT: after writing this I read some other reviews and a few others have had the same experience as me. It seems to be a pattern for them to neglect the TAKEAWAY/ DELIVERY orders because fewer people will dispute them and there's no evidence to show them. Services like Deliveroo will provide swift refunds/credit to account as I experienced with the wrong item in my order, used the app and got credited back within minutes. People don't enjoy writing these reviews as much the managers like to believe, we get fed up of terrible businesses and have to write these to get a proper response or at least warn...

Ordered from nandos Edgware 2x this week as we were hosting. On BOTH occasions they forgot items from our order which left us in a pickle as we had children and other guests. On the first occasion I was told to call nandos customer service if I wanted my money back. The manager didn't offer to send me the missing items so we went without. On the 2nd occasion, I rung in and was told by the same manager that he would speak to deliveroo and get them to send me the missing items. He said he would also arrange the refund and call me back once it was all confirmed. 20-30 minutes passed with no phone call. So I had to call them again and ask for an update. The same manager told me I had to call them myself to get a refund. When asked why he didn't call me back, he simply said it wasn't in his job description to call me back!!?? This was the worst customer service I have ever experienced. I told him this was horrible service. That his staff needed to take better attention. He said he won't blame his staff because he had packed my order on both occasions apparently. In a time where people are struggling to make ends meet, nandos Edgware are LUCKY I gave them by business. Sadly bad news travels faster than good news and you have lost a valuable customer. As I said to the "manager"..I will never order from that branch again. A flea could have run that branch and done a...

I don’t usually write reviews for chain restaurants like Nando’s because you pretty much know what to expect. The food was standard - nothing out of the ordinary, just your typical Nando’s meal.

However, I felt compelled to leave a review because of the service I experienced during my visit.

Everything was fine until it came time to leave. I was with a disabled client in a wheelchair, and as I was trying to leave the restaurant, I found myself struggling to hold the door open while pushing the wheelchair out. What disappointed me most was that a staff member was standing right by the door and didn’t offer to help. It was clear I was struggling, and I truly expected a bit more compassion and basic human decency in that moment.

Thankfully, a kind customer who was also leaving stepped in to help me, but not before I had spent a good minute or so trying to manage on my own.

It’s not about expecting special treatment it’s about being considerate and aware. Especially in a public space where customers with disabilities are likely to visit. A little kindness goes a long way, and honestly, that small gesture from staff would’ve made all...