Nando's Elephant & Castle — Restaurant in London

I was at this Nandos couple of times and both times our meal ended up being mixed up. Yesterday 25/03, I went there with my wife and order food and asked cashier if I could have my green reward(1/4chicken), but without my knowledge she deducted £3.50 from bill. When I realised her mistake, I went back and talk to someone and waited good 5 minutes then talked to Nicola ( one of the manager she claimed). She just told me that is fine you just pay for a 1/4 chicken which I was agreed, but they wanted to charge me £5.25. I told her this is not right. Why do I have to pay £5.25 when Nandos deducted only £3.50 from bill which I did not asked to do that. She told me that she can not do it through her touch screen till, but happy to write her name and give me free next time ( postponed the problem and their incompetent). I explained, that I had an issue and your manger wrote his name but it not resolved. She was aggressive and expected me to accept their mistake. Finally, she accept her mistake and gave me my 1/4 chicken. And when I told her she was wrong she told me "WHATEVER" which I could accept. We have been Nandos customer in past 25 years, but I could sense that they are failing their customers with poor customer service. When my wife talked to Nicola, she admitted that they have decided to deduct from bills in their meeting which is not right. They have increased prices and size of their chicken smaller than KFC and even Marlys. They have also increase their reward for whole chicken from 3 to 4. I will complain to their head office and share my experience on their Facebook page and tweeter account as well as trust pilot. We gave it try one more time, but everything has changed to absolutely bu*t. Avoid...

Food was good, service not so much

We placed our order at the register. Around 35 min later, and after the tables around us which arrived later were already being served, we went up to the register to check what was wrong. They informed us that everything was okay and that they were working on it.

Not much later, one of our two dishes arrived. Sadly it was already relatively cold, so my friend couldn't wait for my own dish to arrive. It took another 15 mins, and a waitress coming to check on me which dish I had again (?) for my own food to arrive. The bun was relatively burnt and you could tell that it was prepared in a rush, after we asked about it at the register.

We did get an apology for what happened, but that's about it. They didn't ask about wether we enjoyed the food or not when they cleared our table up.

This left us pretty disappointed, and even though we were tourists, not...

Extremely uncomfortable and cramped atmosphere.

I was disrespected by this bald waiter staff member. He looked at me, called me “weird” when I didn’t see him and he took the menu. Other servers also had negative energy and eye contact as they walked past, making the experience extremely uncomfortable.

The bald guy server, then came back to my table as I was leaving it and gave me more negative looks and a fixed stare as I was leaving. As if it was offensive that I had already paid at the beginning and left.

Throughout my time there, he gave me very strong passive aggressive energy, insults, and strong targeted disrespect with zero accountability from the staff.

The staff here is poorly vetted, extremely disrespectful and had no interest in letting me eat in peace.

Food was fine, but overall, the staff and atmosphere negate this...