Nando's Westfield Stratford City — Restaurant in London

I’ve never been to the Westfield Stratford branch before as it’s not in my way … got there today at 11:20am there was a queue of people outside - this particular branch opens at 11:30 so waiting outside 10mins was not bad. People were being seated some to the left some to the right…. The waitress brang us to the right hand where I was not happy and said can we have a booth pointing to where there were other people, she shook her head and said “NO” this section is closed! I said how can these people are allowed to sit there and we are not allowed ? She just brushed us over to the left hand side and said sit here. I was not happy to hear her say that the session was closed and clearly people are sitting there who arrived 5 mins before us. Anyways I said to my Neice … sorry for making things awkward on her birthday ! But this is unfair and she as a young child even felt she were being rude and just bunched us all together in the corner. I went to the till about 11:50 am just about to place my order then I see another group of people sit in the booth that was supposed to be closed. I went straight over to the waitress and said “ hello why is it not closed for these people” she just ignored me so I went over to another member of staff- I asked another lady nicely why is that? She just replied that’s the policy - that section is only open at 12:00 and orders can only take place at 12:00 so cos I came in around 11:35am I have to sit on either side left or right. I said look im just a customer how do I know if that’s the policy when your member of staff should have stated that I can sit in the booth and order from 12:00 ?? Anyways lack of English - lack of communication- what a waste of talking. She then felt sorry for me as I was persistent that this is unacceptable and I kept saying that I am a customer - it is her duty to Inform me of their policy - how am I supposed to know ? She then looked at the time and said it’s past 12:00 do I Wana move tables ??? What was the whole point ??? Anyways it took 30 mins for the food to come out and I was nervous that they were gonna tamper with my food so I just stood next to the kitchen like a hawk watching who is hoovering over my food !! Once the food came out we ate it.

About 20 mins into our food the original waitress came over and took our table marker and asked us everything alright? Like it was forced to be asked. To be honest I couldn’t be bothered to answer her I just knodded my head so she could quickly move from my table ! Cos if she breathed heavily over our table that would have upset me and ruin my afternoon !!!! It is what it is- what a horrible experience!!!! I will not return. From all my reviews this is the first 1star I’ve given to a place I’ve gone !!! What a disappointment… reading from the reviews !!! Whoever this Rafael guy is should have served me instead of...

I had a terrible experience at this branch. Despite being an NHS key worker eligible for a discount, my visit turned sour. When I mentioned the discount, the staff demanded my ID, even outside working hours. Despite offering my payslip on the NHS shared business services account with an electronic proof of my ID (I.e., Driving license) to prove my identity, the conversation took a disrespectful turn. The manager Carlos, stubbornly refused to share his name, citing policy, but eventually revealed it. The entire encounter left me feeling deeply disheartened. It's disconcerting when a simple request for a discount turns into a disrespectful exchange. The manager's refusal to share their name adds to the sense of mistreatment. As someone dedicated to NHS service, I anticipated a more considerate approach, making this experience profoundly disappointing, as this incident could have been handled and resolved very easily. The manager could have approved this request under his discretion. It’s not about the discount at the end of the day it’s about the way you treat your customers !! Refusal can be done politely without creating such humiliation in front of other customers. I was disappointed as I have been to so many other Nando’s stores and none of the stores had mentioned about carrying.a physical form of ID and always accepted an electronic form of ID.

Given this experience, I've decided I will never patronise this establishment again. Furthermore, it's worth noting that the quality of the food seemed compromised, possibly due to the...

Let's start by saying I work as GM for a big Restaurant chain, and I am not used to go dine in by chains. So that was my first experience ever by Nandos. I am not a fan of self service, but I wasn't displeased by this format with drinks and cutlery only. I have chosen to order through the barcode, which was very easy and practical. First welcome was by a blond lady, very professional, and greeting. She also escorted to a very nice table she has chosen for us, and answered to a few question I have asked, as it was my first time here. I didn't have big hopes when I entered, but I was pleasantly and positively surprised. Despite of presentation wasn't that great, but this was my fault as I have chosen one very basic chicken breast with corn and chips, and my partner one basic plain chicken breast, the taste of food was great, and I can say without a doubt of a high quality. The food here is absolutely fresh, and prepared faultlessy. This reassured me a lot about the quality. Good to see, also, a older guy double checking every single table to see whether everything was good. I was willing to give 4 stars, as the overall experience is not that one you can get in a classic Restaurant, but I am giving 5 with no reserves, as the whole visit was perfect under all points. Definitely we'll come back and you gained 2 new regular customers. Thank you very...