The Stratford, Autograph Collection — Hotel in London

We stayed here the night after our wedding. Beautifully designed hotel. We were upgraded for free as it was a special occasion. Nice room on the 6th floor, good views and beautiful bathroom. Nice products in the bathroom and a tea/coffee machine in the room. We checked in at 2230. £50 extra charge for our dog. There was a little cake and card from the hotel congratulating us which was very sweet. There was also a nice dog bed, as well as food and water bowls for Bella. We called for room service but were told that it finished at 2130. We were then told that we could order a takeaway and that it would be brought up to us. About half an hour later, the delivery driver called to say that reception were refusing to take the delivery. We called down to reception where the receptionist said that he was by himself and that he couldn't bring it up. He was clearly stressed as he was only receptionist on duty at that time. It seems strange that half an hour earlier we were told that it would be brought up to us, potentially by the same receptionist? My wife went down to get the takeaway. The reception was unmanned. When she has taken the bag, the same receptionist has appeared round the corner asking her why she is taking the food as if the conversation hadn't been had 5 minutes ago. Very odd. In the morning, we called down to reception again and asked if we could have breakfast in bed. The hotel does not do room service for breakfast! This surprised me as the hotel is marketed as a luxury hotel. Room service hours are 1200-2100, which seems odd as the checkout time is at 1200. Even holiday Inn does longer room service hours! So, we went down for breakfast. Continental breakfast is included with the room and there was a good selection of items there. Cooked breakfast items must be purchased separately. Again, I feel that in a luxury hotel this should be included as standard. Vegan options limited, try getting some non dairy yoghurt in and some vegan spread for the toast. I arrived for breakfast before my wife who had lost her face mask in the journey. When she has reached the restaurant she has been told that she cannot enter the restaurant without a face mask. This is understandable as it is mandatory to wear a face mask indoors at the current time. She was told by the restaurant that they did not have any face masks and that she should try reception. Reception did not have any face masks. Reception sent her to the bar where she was told to go back to the restaurant. In the end, I had to ask a waiter to take my face mask to her so that she was allowed to walk to the table. When I handed the mask to the waiter he pulled a face like someone had farted and carried the mask gingerly across the restaurant. The interaction could have been improved if the initial waiter/manager had fetched a mask for my wife instead of sending her all around the hotel lobby. Have a box of masks available for guests? So then my wife walked towards the table and was chased by a woman saying, "What's your room number? You must come back and check in!" Another point of improvement, let the guests sit down and check the room number at the table. It makes the whole process more relaxed and a better experience. We then sat down, I had a nice loose leaf tea. Lovely! We ordered 2 virgin Mary's and a tea for my wife with our breakfast. Shortly afterwards a man came over saying, "2 bloody Mary's, yes? Tea/coffee? " I believe it was the manager. Obviously the previous order had become lost on the way. Virgin Mary's were premixed but very good! On check out we were refunded £48 credit as each room gets £50 credit to use in the hotel. This was the first time we had been told that such a credit existed for our use. Bizarre as a business to refund your guests, why not just make the room prices cheaper? Overall there seems to be a lack of good management in the hotel, and the hotel trying to cut corners to employ less staff. Real shame as the venue...

The Stratford Hotel London is a chic & modern hotel situated just a step from Stratford International and a few steps down to Westfield Shopping Mall. We arrived at dawn and the lights were really nice and pretty.

We walk in through the lounge and bar, really modern, warm and cosy atmosphere. At the corner by the lifts is the hotel reception area Reed Diffuser scented by Jo Malone (if I remember correctly). The check in process was swift and we were on our way to our room.

A lil back story, London is our first stop to our 3 weeks Europe trip. Our journey to get to The Stratford Hotel London, we flew about 17 hours to Heathrow, 2 hours to pass customs, immigration & baggage claim. Another 1 hour on the Elizabeth line to arrive to the hotel.

So after check in, we got into our room, cosy and warm. It had all the amenities a 4 stars should have, thick towels bathrobe and hotel slippers. Ritual’s shower and shampoo was also a good touch. Really comfy bed and nice shower. Once again they have great lighting throughout the room. The only downside after we enter the room was when we open the curtain to say hello to London. We were facing the loading bay of the shopping mall and train track. Not a big deal and it didn’t bother us much as we were also mostly out. But would have been epic if we have some view of East London.

On the second day, after housekeeping, we noticed that the 2 glass bottled filled with drinking filtered water was left empty. After checking with reception, we found out that the water is only provided on the first night stay. If we need more water, we have to bring down the glass bottles to be filled at the bar. We just have to let the bartenders know that we are guests staying at the hotel.

Strange but let’s try. So the quest to get drinking water journey begins. I went down with 2 empty glass bottles. Told the bartender that I am a guests and just need to fill up the bottles with filtered water. I think each bottle is about 600ml. Each time I went down i have to use the same script when I see a different bartender otherwise I have to pay. Imagine going down and up for water about 3 or 4 times in 2 days stay. Apart from the effort, waiting at the bar to get the bartender and then waiting for the bartender to get glass bottles filled from the back. I appreciate the effort and don’t mind waiting but it can be awkward. Sometimes the bar gets quite busy. In the end, I just decided to do a pit stop at Waitrose in Westfield to get 2 bottled water everyday till our check out. We stayed in total 5 nights mid Jan 24.

We heard from some friends from London that tap water is safe to drink but the hotel doesn’t indicate that in the room with a sign that the tap water is safe to drink. Or perhaps consider putting filtered hot and cold water stations for guests on each floor or just 1 at the lobby.

Thank you for reading till the end. All in all we can’t complain about our stay at The Stratford London Hotel. Good location, great design, clean and comfy. Useful outdoor area for smoking with heater lamp to keep us warm during the cold. Close by one of the biggest mall in the UK if you like shopping. We find the mall convenient for food, clothes and other supplies...

With many of our clients needing everything under one roof, the Flavour Venue Search portfolio must include high end, well equipped venues. The Stratford Hotel offers everything and more. We recently explored this incredible hotel venue and were very impressed by their offering. It boasts 145 hotel bedrooms for short stays, plus 248 loft apartments for long term lets. There’s a brasserie, mezzanine bar and a wonderful fine dining restaurant, plus a great collection of event rooms and a stunning sky terrace to suit a variety of occasions. The perfect venue for seminars, meetings, parties, mini conferences, private dining, short- and long-term accommodation. Based near Queen Elizabeth Olympic park and Westfield shopping centre, the venue benefits from a great location and excellent transport links. The adjacent Stratford International station has trains which reach Kings Cross in 6 minutes. London City airport is only 17 minutes away by DLR. Guests can walk 5 minutes to Stratford station, which has excellent Jubilee, Central line and Overground links to central London and further afield. Once the Queen Elizabeth line is opened, Heathrow airport will be reachable within 40 minutes, making the Stratford Hotel an excellent hub for travelling delegates. The accommodation at The Stratford is exemplary. The bedrooms are spacious and beautifully styled. A blend of tasteful Scandinavian minimalism and ultra-modern gadgets, such as clever lighting, high speed Wi-Fi and tablet controlled in-room entertainment. We tested a fantastic Manhattan Studio room. Featuring 65 square meters of space, a rainforest shower, free-standing bathtub and floor to ceiling windows, this majestic room was big enough for a party. Long term guests will love their loft apartments, which feature fully equipped kitchens, comfortable rooms, luxury linen and weekly housekeeping. Guests can also benefit from access to one of the best equipped hotel gyms we’ve seen, plus a breath-taking rooftop garden. Oh, and they’re dog friendly too. The Stratford hotel has a wealth of event spaces. They’ve a selection of fully featured rooms that can be tailored for boardroom meetings of 12, or reception and theatre style events of up to 44 guests. The ground floor brasserie is a vibrant open space which includes an inviting fireplace, an art installation and an outdoor terrace. Reception is tucked away, so guests can drink and dine in leisure. Spaces can be booked for drinks parties, group dining and private hire events. The mezzanine space is a glamorous cocktail lounge that can host receptions, parties, informal meetings and networking events. For a taste of luxury, the 7th floor Allegra restaurant is a real treat. Featuring full hire, semi-private and outdoor dining options, plus genuinely delicious food, Allegra is a fantastic choice for high end dining events and canape receptions. We were genuinely impressed by The Stratford Hotel and can wholeheartedly recommend this venue for accommodation, meetings and all manner of private and corporate events. To enquire about this excellent venue, or the many other wonderful hotels Flavour Venue Search represents, get in touch via the Flavour Venue...