New Cross Fish Bar — Restaurant in London

I ordered from here late last night but before they closed it never arrived and I called up today finally when they re opened just assuming it had been hectic with all the new year orders I didn't care but no refund had been processed.

When I called and said it hadn't shown up even without me telling him my address he screamed the food was outside the guy had knocked etc etc I was like I literally have a ring camera and I haven't even shared my address yet??? And then he goes oh we don't deliver to that area and hangs up I called again and said you guys have delivered here before how do you not deliver to this area I need a refund he can't just hang up on customers and he was shouting again like we need to see if you actually paid or not like I have an order number??? And he hung up AGAIN!

It's ridiculous! and now it's the morning after new years and I have to chase up the money for a whole group's worth of food. Fantastic. Do yourself a favour and don't order from here. The first time we ordered they forgot one of the mains and delivered it 45 mins after everything else and I wouldn't have complained if they hadn't been so horrible over the phone.

Edit:

Called again he screamed at me said he didn't care if I left a review or if I had to go to the bank for the refund. He said he didn't care laughed at me over the phone and if he want's to reply to this and does care I recorded it if you later feel bad about your actions sir. Embarrassing for a new...

Has left me feeling unwell the next day with stomach cramps. This place would benefit from reducing its menu and just slowing down rather than trying to sell every item of junk under the sun and prepare none of it freshly or safely.

Since changing ownership, it can't decide if it's a chicken shop, a kebab shop, a fish and chip shop or a pizza shop. None of these items are to standard apart from the chips. I miss the old chippy that was there before.

For what you get it's overpriced, and the service was rushed. I understand that most of the customers are drunk but it's a shame the place exists solely for drunk students to waste their money. Seems to be the direction most of New Cross is going in. Try Kebab World, the Communist or Beirut instead for a real kebab where they care about the food and...

I can’t believe the experience i had at this establishment i asked for chips and the man serving me acted as if it was a crime. I understand it’s gets busy but this is no way to treat a customer a young girl with her friends just wanting food and only chips i was served with a disgusting attitude and the man serving me sighed and groaned i asked for sauce which they did have which i was understanding about i asked to a different sauce and he sighed throwing my box of chips around. When i received my chips and sauce i was in disbelief because only a drop of the sauce i asked for was in the box i asked him if i could have more and he said i was giving him a headache babe i just wanted chips and...