Orange Tree — Restaurant in London

Location: it doesn’t get better, 20min train to Waterloo, ride the district line tube and easily connect to picadilly and bakerloo lines. The station is across the street. I’m never staying in a cramped central London hotel again. BRILLIANT! HOTEL: as an American who travels globally for self owned businesses. Is a bed princess, a foodie, and someone who expects value in location+appointments+service this establishment delivers truckloads. This is fabulous Victorian hotel, all tasteful refit with big nods to the aesthetic off which it was built, with forced air heating/AC and storm windows (to insulate original timber glazing) bathrooms are sleek, spotless hard surfaces everything, and tasteful. I would have loved to have a room with a claw foot tub by the bay windows. Decorating and refurbishment is top shelf. In other words, they did not tear out all the beautiful woodwork, flooring, and bar to paint it all grey and put granite and harsh lighting in. It’s warm, inviting. And the rooms are just lush for this price and location. I’ve worked as the valet/doorman/concierge/get you anything from anywhere person at a 5 star and stayed several times at the Mondrian London. With kids, this is a no brained. PUB: it’s great. This is a small local chain based in London that refits inns and old hotels. A lot of these places are doomed to become buffet carveries or local pub-inns with abandoned lodging bc they can’t afford to refurbish and oft end up being Greene kings. Vibe is perfect, quiet breakfast, lively lunch, bustling after-work drinks, after dinner: lights dimmed with a good mix of pop from the last 40 years. It was bumpin on a Wednesday night. This is my go to stay when I’m traveling in/out/around London. 20 mins to car return terminal 5 Heathrow.

This feels like I’m giving away a secret. Kid and dog friendly. They set us a up a cot with real bedding for our 2yo. Staff is polite and bend over backwards to help beyond their jobs worth. Local knowledge is freely shared with enthusiasm. 5* couldn’t say enough good things. Cons: lumpy pillows and duvet. I have come to expect this in 95% of Europe so no marks taken. It is a walk up but 3 upper floors only. Call and ask about the rooms they’re all different. We got a great corner...

Really did not enjoy. Booked a Sunday lunch for 3 for my birthday. Came in and was sat at a table and I asked to sit at a booth, we were not allowed because of other bookings and they could not swap tables around - okay whatever. No one came to these tables for ages, and one table was empty for the duration of our stay. We were left on our own - not even told if we should order from the bar or we’d be attended to at the table. Eventually one of us had to go to the bar to ask what we should do- they said a waiter would be over soon. After about 15 minutes (in a not busy room) a waitress came over and took our orders. 3 different roasts plus hummus tk start. It took like half an hour for our food to come out. My friends enjoyed theirs but the hummus didn’t come so we cancelled it. I had the roast beef - it was so bad. Chewy and tasteless. My Yorkshire pudding was bad. Didn’t finish it, didn’t try the cauliflower cheese as the main dish was so bad. Asked for the bill and it hadn’t come after nearly 10 minutes so we paid at the bar. Would not reccomend. Disabled toilet/baby change door did not lock - it was right next to the dining room so this is not safe. Downstairs women’s toilets were terrible. One toilet had no lock. No loo roll in the holder so simply plonked on top of it. No care put into this place. Not worth the price of a visit and not worth your time. Whole...

We had a really disappointing first experience of visiting The Orange Tree, especially having had great experiences when visiting other Young’s pubs locally in the past.

When we arrived at our scheduled time stated on our booking confirmation, we were told that there was no booking under my name. We were then told that there was a ‘backlog’ of bookings and it was not the pubs fault. I received no apology and we were made to feel stupid for thinking we were able to book a table on the same day. We were told we could find a table in the busy bar area, where the football was being shown, but we decided to leave due to how we had been spoken to by the staff.

I don’t understand why we wouldn’t have been informed that there was no capacity to seat us before arriving at the pub?

I have sent an email to the pub to share this but have not...