Palmyra Restaurant — Restaurant in London

Placed an order last Friday and I waited over 90 minutes for delivery despite them advising of a 45minute delivery time. When I rang to ask how long the delivery would be, they said 2 minutes so I waited outside as previously the driver has driven past and parked 5 minutes up the road. After 15 minutes standing in the cold, the driver showed up. It became apparent by the numbering on the brown paper bags inside the car that they wait until they have several orders before leaving the restaurant to make deliveries. Luckily or so I thought, I was number one but my food was cold and the order was incorrect. I rang to complain and they said they would return later with the correct order but we were in a rush and did not fancy eating a take away over a 3 hour period. They then promised me a free order next time around which I accepted. I have just rang to place the order and 'the person I spoke to is away on holiday' and 'we cannot always give you what you order' 'if we have it, we give you but we can not promise'. In short, order elsewhere if you want what you order in an acceptable time frame...

I have had many excellent dinners here in the past, but last night was different. I think the menu has changed! My friend and I both ordered something new from the menu. We were looking forward to a tasty Lebanese meal but what came was what I would call typical English cooking! Not a Lebanese flavour or spice in the lot! My chicken and rice were as I would cook at home, and my friend's roasted vegetables came sauteed and also very English. Both were bland. We kept wondering what was Lebanese about it. I'm assuming they've changed the menu but haven't labelled that section as 'English'. Certainly it wasn't Lebanese - we were really disappointed. Why doesn't the menu reflect this???? Will think again before coming in for...

Service was just at start of evening, so might have been that they were organising their own food that got in the way.

but………the worst part was seeing the owner take a piece of food from my plate (skewered chicken) and eat it before allowing the waitress to serve us.

Music was same song on repeat… honestly no other song. I wish I had asked them to turn it off earlier and then played something off of Spotify

Wine was okay though a little overpriced food tasted good.. yes the fact the owner stole some off the plate is proof of that though it was poorly presented and lacked additional ingredients such as a small side salad garnish with the starter...