Papa Johns Pizza — Restaurant in London

Ordered two mediums and some wedges from branch 5 minutes away. Impressed by the fact each ingredient is described, whether meat has chilli in it (beef does, so we avoided that, don't like it), whether it's smoked etc. Some places don't tell you. Arrived within half an hour - everything was cold. Hawaiian - OK, mean amount of topping, 8 pieces of ratty pineapple over entire thing, some slices had nothing on them. Pork - so spicy (not described that way) nobody wanted it, waste of money. Wedges - hot coating, very nasty aftertaste, soggy, binned. Couldn't even be bothered to ring and complain and ask for replacement, we'd given up by this time. No other food in as we were decorating, this was a treat, spoilt. Went to bed and have woken up hungry. Hoped we'd at least get what we'd paid for, bitterly...

Really bad service. I order online because it was Sunday and i had a lot to do so i wanted something quick and easy. Well, it certainly wasn't quick, it took over an hour to deliver one pizza. After around 40 minutes i called to ask for my order and they say that it was almost there and by the area, half an hour later and i was still waiting.

I call back to cancel the order and get a refund when the driver "magically" appear, i still believe they should have refund my order.

The quality of the pizza was not good enough to justify the wait, specially with places like pizza hut and dominos also available who could have deliver in half the time.

Just do not order from this place, is...

I have visited this store on my way back home, as because of traffic my google map directed to the different way where this store came in between. I was surprised me that when I enter the store the atmosphere was cool and Familiar I told my self, did I visited this store before? But it's not possible as I have seen that road first time, Anyway, I normally don't keep the review but, the customer service by the staff and especially store manager Assad was amazing, The way he handles the staff and management, unbelievable. Thank you, Papa Johns, and will surely use that road often,

Kind...