Peking Chef — Restaurant in London

Awful experience. I don’t often write reviews but Peking Chef Ruined my Saturday night.

I live locally and have ordered from them four times before. The first three times were fine. On the fourth occasion, I ordered my food at 6:30pm. It was due to arrive before 8pm. At 8pm I chased Just Eat and was told it would be delivered at 8:25pm, two hours after ordering. It got to 9pm the food still had not arrived. I rang the restaurant three times between 8pm and 9pm and no one answered. The food eventually arrived 2.5 hours after ordering it at just after 9pm, and it was cold. It wasn’t even lukewarm but was stone cold so I presume it had been sat around for over an hour.

I finally got through to the restaurant at around 9:30pm. I asked to speak to the manager to seek a refund but she refused to speak to me. The assistant said she could not do anything as she did not have authority to give me a full refund. She offered me 25% off but I explained that no customer should expect to pay 75% for a meal that was extremely late and cold. She said the manager would call me back. I called an hour later and the manager still refused to speak to me. I explained that they clearly do not have respect for their customers if they deliver food an hour late, 2.5 hours after being ordered and it was delivered cold. I was told the manger would call me back. Of course, four days later, she still hasn’t.

I could have accepted an apology, and that this was a once off as we have ordered in the past and it’s been fine. I may have even ordered again in the future if they explained they were having a bad day and offered to refund me. However, the fact that the manager simply refused to deal with my complaint or offer a refund is in my view extremely poor customer service. So essentially, if you are unlucky enough to have a similar experience to me, you can be rest assured that Peking Chef will do...

Their food was quite nice. When I was there on a Saturday evening they clearly couldn't cope with running the place as a restaurant and take away shop. I felt neglected various times and had to keep reminding them that I had ordered drinks because they were all running around like headless chickens trying to deal with their takeaway customers. We were the only two in the restaurant and were made to feel like we weren't even there. The restaurant looked also neglected with minimal table decor and not even basic essentials laid out. They either need more stuff or need to just concentrate on being a take away service because it was frustrating trying...

Perplexed by the reviews stating the food is of good quality and best in the area, and the current 4.0 rating. I walked in to make a takeaway order. The sweet and sour pork and chicken and cashew nut were passable but couldn't be shared by more than two people. The biggest disappointment was the special fried rice, which is supposed to be a staple Chinese takeaway dish. The small amount of meat and shrimp had been in the wok, but the rice seemed like it was taken from frozen egg fried rice mix from the wholesaler, microwaved and stirred in. It had not been fried in any meaningful way. So it's...