Pret A Manger — Restaurant in London

Service can sometimes be very slow in this branch of Pret.

Too much focus is on preparing "coffees"

I don't and have never drunk coffee in 50 years on this planet.

All I want to do is to pay for my sandwich and leave asap, but i'm destined to be delayed constantly for someone who wants and somebody who prepare coffees.

Pret have never solved this issue in any of their branches - might I humbly suggest introducing self service tills, btw I'm quite capable of scanning and paying for my own sandwich - they do it in supermarkets go figure hey!

So basically I am queuing up to hand my sandwich to a person who scans my sandwich in then i pay for it - why do you need a person for this?

I dont want a coffee, i just want to pay for my sandwich, but things never...

Used the franchise at Heathrow Terminal 3 departures, great decor and layout with plenty of comfortable seating. Had our travel mugs with us which when we asked to be filled they gave a 50% discount so we only paid 0.98 pence for two Americano's. Amazing deal. On our return at Cafe Nero Terminal 3 arrivals we asked the same and they charged £2.70 per black coffee so a total of £5.40!!! We will never shop at Cafe Nero again and will always choose Pretty A Manger for...

It’s 12 degrees outside and early November. With most customers inside this branch of Pret wearing coats because the aircon/cold air is turned on and belting, it seems unbelievable when my request to a member of staff to turn the aircon off is met with a sad, powerless look and the retort “I can ask”. As if management as a rule prefer the aircon on, and so it’s a fruitless to challenge.

Coat on, cold nose. Families wearing coats. Welcome...