PRYZM Kingston — Restaurant in London

My birthday was on a date in the middle of the week and what do I decide to do,book PRYZM Paid VIP (£250) for Saturday night 18/11/2017(I WAS HAPPY AND LOOKING FORWARD TO THE NIGHT).

On Saturday night I had 10 friends coming. One especially came from Northampton, So we got to the venue and realised she forgot her ID. I explained to the security man who was quite understanding and said (she will not be allowed in without an ID or allowed in only if the General Manager authorities). So in the mean time the message was passed over to the manager who came and said (No you will not be allowed in unless you go back to Northampton and get your ID. It will be against the company policy to let you in) I totally understood. But next to our group was a group of (white girls) NOT BEING RACIST,came in trainers and I over heard a security saying ( you can not come in wearing trainers)

Anyways back to our group, lucky for my mate her mother had her passport as they are flying out of the country during the week, so she decided to go all the way to CROYDON to her mother’s place and get her passport(FOLLOWED THE MANAGER’S RULES)

Guess what the (White girls) were allowed into PRYZM in TRAINERS (cool)

So we could not wait out side, so we decided to go into the club. ID AND SEARCH WAS DONE . Waited for good 5-10mins at the VIP entry to be shown our table. Ok got through and the staff member had no clue where our table was located. She blamed us saying we booked a different room (upstairs) NO! WE BOOKED A TABLE IN THE CURVE AREA. Again had to wait for the table mess to get sorted. Finally we were located our table.

But another mate was very annoyed, on asking why, she said I have been let in with my own bottle of water this could have been anything (ACID) she asked if she could put the bottle in the bin which was near the security man who did the search ( response it’s only water) NO TOO GREAT ON SECURITY, Because it can be very dangerous.

Regarding my other mate . Got in touch with her asking what time they will be back in order not to miss the cut out time. She replied saying 1AM. So I quickly went and asked a member of staff what’s the last entry time, he said 1:30AM-2AM so I was relieved and informed her.

My mate, sister and boyfriend all managed to get in as they all went together to get her ID . happy (THINKING NOW I WILL HAVE A GOOD NIGHT AND FORGET ABOUT ALL THE DRAMA). God I was so wrong!

Around 1:25AM my boyfriend was called to move his car were he parked (a little road between Weatherspoon and cannot remember the name of the place on the other side) the same place we parked the last Saturday. But unfortunately we parked behind a car whose driver was leaving thus the reason my boyfriend was asked to move his car and look for a secure car park which he never knew about eventually he got the parking and paid (WE TOTALLY TAKE THE BLAME FOR THAT) But before going out of the club, my boyfriend asked if He goes out will He be let in again the security said yes at the same time my boyfriend requested for a tag or anything to just show when trying to get in again the security said you will be let in.

So my boyfriend came back after 1:30Am told the security (this time it was a different security) and also pointed at the other security man who told him it will be fine he will be let in. Guess what ( HE SAID NO ENTRY AFTER 1:30Am)

Ok hold on,I had already asked what was the last entry time from a staff member ,I was told between 1:30-2:00Am. and my boyfriend came just before 2:00AM and was also wrongly advised that he would be let in So that means A LOT OF CONTRADICTION is going on in PRYZM.

Got a call from my boyfriend saying they refused to let him in . This time round I lost it. Because I was told last entry is 2:00AM. I Went to speak to the manager who happens to be a very RUDE RUDE RUDE GENERAL MANAGER. Who just made the whole situation worse and got me thinking he probably is RACIST.

NEVER HAVE I EVER HAD TO GO THROUGH THIS JUST BECAUSE I WANT TO HAVE A BIT OF FUN.

DEFINITELY NOT RECOMMENDING...

Ok so I am probably not within the age bracket you would expect to see in an establishment such as this..... but after a wonderful night out in Kingston with a friend we felt a bit of a boogy was needed. Not knowing Kingston decided to hit the very obvious club Pryzm.

As we entered our ID was demanded!!. Should I have been flattered?? Im pretty sure I look over 21. We were barked at to stand on a cross tobe scanned and at the same time our bags were searched. So basically you are looking at a camera whilst some stranger rips your bag apart ..... Id like to add very disrespectfully, pulling things out of pockets and shoving them back in - not even in the same pockets, opening every zip and leaving them open. I was so annoyed I actually asked if they could be sure to hand my bag back to me as they received it.

Whilst this was going on apparently the other security guard was trying to get me to walk through the barrier and under the scanner, she actually grabbed my arm to direct me through and barked at me further. I promptly asked her to let go of me and advised that whilst I am keeping an eye on my driving licence, watching a camera and a security guard pull my bag apart and have a conversation with said security guard, I was not ignoring her but was oblivious to her even speaking to me and that perhaps she should be a little less rude and patiently wait for me to be ready with my bag to walk through the barrier and even see her.

As we entered the club another security guard blocks you and demands a ticket and for you to pay... Oh were do we pay .... apparently at the desk where everyone trying to get in is being ignored and cant pay. Eventually we paid £10 each and went to the toilets only to find no toilet paper. I just paid £10 pounds to drip dry!! I mentioned it to the cleaner who told me in no uncertain terms that I must inform the managers because they dont listen to her.

So thinking I am being helpful I approach the girl on the desk . Oh dear lordy.... attitude much. Apparently only the cleaner can tell her there is no toilet paper so off to a no win situation here - cleaner refusing to go tell and the staff refusing to listen to the paying punters. Was told that the manager who I couldn't speak to was the guy running down the stairs in the high vis and that she had told him.... urgh when? She didn't once try to communicate with him whilst I was there and didn't know about it until I told her so ??? Anyways I told my friend that this wasn't going to work and lets go dance only to have the girl behind the desk get all angry and agitated and started screaming at me 'What you say huh, go on what you saying?' I mean it was a sight to behold.... communication skills... not?

Anyways trying not to tarnish the night we filled in something for a free drink and went to the 'Dance room'. Put my free shot on the side by me whilst happily sipping on my Tonic water.... Yip Tonic water, sensibly topping up my fluids between drinks, coz thats what you do at my age.

Anyways some scrawny angry looking teenager comes over and trys to take my lovely shot. The one I think I have earned so far. I grabbed the glass and said oh please no thats my free shot... to which he yelled at me its empty. I was like I can assure you its not. He took two paces back and started yelling at me 'dont you give me attitude, dont you do that to me. I'll go get security'. I mean it was all I could do not to laugh at the poor kid. I mean who teaches them this stuff?? I said look I can prove it and will happily tip it out for you... but then there is a mess to clean up and I ushered him off to find security I mean happily I'll talk to them.

We hit the disco room for maybe 10 mins and then left... It was all way to much to bare.

Please managers teach the kids and others working there how to respect each other, the punters and defo us oldies coming in...

We defo wont be back. Ever. Quite the experience I don't want...

Dear Pryzm Management,

I am writing to express my disappointment with how we were treated during our recent visit. As young adults with limited clubbing experience, my partner and I chose to return to Pryzm due to fond memories, especially from Banquet Records events. Unfortunately, this visit left us feeling disrespected and hurt.

My boyfriend and I (we are a gay couple) entered the club without issue and were excited for the night, even though it was relatively quiet. Shortly after arriving, we needed to use the toilets. Having had a couple of drinks, we made the unwise decision to share a cubicle. This wasn’t something we would do sober but was a spontaneous decision made without realising it was against the rules.

To our knowledge, there were no visible signs in the toilets prohibiting this, nor was there a bouncer present to inform or monitor patrons. If this policy is in place for safety, it should be clearly communicated and proactively enforced with staff present, rather than penalising patrons after the fact.

What is most concerning is how we were identified. We were later told that cameras in the toilet area flagged our presence in the same cubicle. While these may not breach legal privacy boundaries, the idea of being monitored in a space meant for comfort and privacy feels morally unsettling. It gives the impression that safety is reactive rather than preventative.

We were escorted from the bar without explanation, as though we were criminals, and only told the reason in the manager’s office. When asked why we were in the same cubicle, I immediately explained that we are a couple, that we had only used the toilet, and that we were unaware it was an issue. Instead of receiving understanding, we were met with patronising comments, including being told that “our sexuality had nothing to do with this.”

We were subjected to a drug search, which we willingly complied with, only for it to confirm what I had already stated: that we had done nothing wrong. Despite this, the manager showed no empathy, ignoring my visible distress as I explained we didn’t know we were breaking any rules. With tears down my cheeks, I apologised and reiterated that nothing untoward had happened. Instead of any understanding, we were asked to leave the club without warning or consideration.

This experience has left me deeply hurt and upset. After speaking with friends more familiar with clubbing, I now understand that sharing a cubicle is often not allowed. However, I was also told that in most clubs, warnings are issued first, and staff are typically present to prevent such situations. Pryzm’s lack of proactive measures suggests a focus on punishment rather than prevention.

While I recognise the importance of rules and regret our decision to share a cubicle, I feel the handling of this situation was unnecessarily harsh. What’s more troubling is the sense that our treatment may have been influenced by our sexuality. There is often stigma attached to gay men, and I can’t help but wonder if the response would have been different had we been two female friends.

Although I don’t usually feel that my sexuality influences how I’m treated, the complete lack of empathy, the degrading treatment, and the unwillingness to engage with our explanation have left me questioning whether Pryzm’s policies and management reflect outdated or biased attitudes.

I support efforts to ensure customer safety and understand the need for rules, but I believe these should be enforced with fairness and respect. From my experience, it seems Pryzm’s focus is not on safeguarding patrons but on avoiding liability. This approach feels impersonal and dismissive of the customers who support your venue.

I hope you will take this feedback seriously and reflect on how incidents like this are handled. No customer should leave feeling degraded and upset when the situation could have been resolved with clear communication, understanding...