Five Guys Burgers and Fries Kingston — Restaurant in London

First thing I want to say is that the food, especially the burger was great. What wasn’t good though is the refusal to provide tap water. When I was paying I asked for a cup for water and I heard she said no, but I didn’t hear for what so I just paid. When I received the food I asked the waiter/staff if I could get a cup for water. He said there is a new policy where no one can get water because some people use it to fill it up with fizzy drinks instead. I pointed out that it’s not legal to refuse tap water at a restaurant, but even then, I said “why don’t you fill it up instead and bring it to us”. He said he’ll ask the manager and the manager just said no, no water. I told the staff member what am I supposed to do, fill my hands up with water and drink from them, he just smiled and said I understand but that’s the managers decision. In the end I had to wash down the food with water in those little sauce containers which is such a stupid thing to do. This is unacceptable and unprofessional, if there is a problem, there is always a solution, it’s common sense. It’s not a busy restaurant, there is always 3-4 customers in there at a time. You could have a staff member keep a lookout as they are walking around tidying up the front of house, or you could actually move the soda machines to a more visible location, but to ban tap water outright is ridiculous. As I was leaving I saw a couple with cups of water, I asked them if it was a soda cup or just a water cup and he said it was a water cup....

We've had Fiveguys delivery several times in the past, but this was a scouting mission to see if it was suitable for my son and daughter's upcoming birthday parties. I'll never be tempted back! The usual really decent burgers (hence two stars), but that's where it ends: prepare for a 25min crush in a crowd of Deliveroo drivers' backpacks and crash helmets, while people try to listen for their order to be shouted out inaudibly (think what McDonalds would be like if they didn't have the screens it a separate delivery queue)... And we had to do that multiple times for each part of the same order. If it wasn't for the fries being so over-salted that my kids refused to eat them, I might consider another delivery, but no way I'd be tempted to subject myself to that chaos again. It wasn't worth the fight+wait to get replacement fries, so we all went down the road to McDonalds for fries, ice cream and brownies (Five Guys have no deserts). At this price, it's not worth comparing the burgers to McDonalds - I 100% accept McD burgers aren't anywhere near as nice, but they're fast, cheap and relatively low stress. Personally, I'll be opting for GBK every time: same price (or cheaper), WAY more choice, even better quality burgers, faster food and served to your table while you and your group can relax together... Or Shakeshack if you want a very similar burger + price, but way faster and...

Poorest service ever, expensive, pretentious....maybe tasty, but is it really worth it??? Paid over £30 for three hot dogs, two soft drinks and portion of chips...after lengthy wait the brown bag got handed over, on the bottom three hot dogs wrapped in aluminium foil, and chips just thrown in on the top....so in order to retrieve the hot dogs you just dig through the hot, greasy chips??? When I have asked the server what it was he just said "that is how we serve it, Five Guys is about not perfect, messy food" - honestly, exact words of the Manager on Duty..., I am assuming the idea is - "you eat sh...tty food, you may as well eat like a pig...", Very, very disappointing not to mention potential health hazards, some of the servers did hot wear gloves, so actually you are eating chips touched by somebody's hands, also I have noticed some liquid pooling on the floor in the food preparation are....not sure if it is an American style...or just very badly managed...