Pulia Restaurant — Restaurant in London

Edit: apparently I was avoiding paying my personal bill of £17.50…..again… better to avoid this restaurant at all cost. Also to whomever replied my review from the restaurant : I don’t want to hear from you in any email…. The email used to book is different from mine. Neither myself or my friends will ever use your services again. If at all any reader is unsure of my review, just check the numerous low reviews from other customers before me… for the readers, here are actual legal facts so you can make an informed decision…

the Supply of Goods and Services Act 1982, states that any service provider in the country must supply services with "reasonable care and skill, within a reasonable time and at a reasonable cost".

Firstly, our food came out really late. We all waited close to an hour. I didn’t feel there was reasonable care when i was told (with force) that I must pay for something I was unable to eat and wanted to take home.

The law stipulates that all restaurants must serve food that is of satisfactory quality. If food is served that doesn't meet these standards, the customer is entitled to request a replacement meal, or a full or part refund.

By the time the food finally came, I could only get through half of it as it didn’t come out hot enough. Rather than complain, my thought was I’d just take half home, warm it myself and enjoy the rest there. I didn’t expect all of this stress because this restaurant refuses to provide takeaway boxes.

Lastly: Customers are legally entitled to refuse to pay their bill if food/service was substandard. Customers should explain their reasoning for not paying to restaurant staff and leave contact details. If a customer feels as though they are bullied into paying by the restaurant's reaction, they should write on the back of their receipt that they are paying "under protest". It may be possible to claim these costs back by claiming through the small claims court.

The blonde lady tried to intimidate me into paying. I only asked that: i pay half as I am unable to take half my meal home with me. I never asked to pay nothing at all. That would not make sense.

Original review: I feel so bad i brought 13 people here. Bill came to over £300. Please be aware you can legally require a takeaway box otherwise you can insist to pay half, quarter (basically equivalent of whatever food is left that you would have otherwise had at home)

One of the staff (small blonde lady) tried HARD to intimidate me into paying the full thing. I felt so upset she was pressurising me and making me feel like I didn’t know my rights.

I told her she should call the police. Eventually she got me a takeaway box from franco manca next door.

I cannot stand when people insult my intelligence.

Food i thought was ok but from the numerous bad reviews about the food, seems I could be wrong.

I wouldn’t be going here again. Sad… i really sang...

I am writing to share my disappointment following a visit to your restaurant today with two friends and a baby.

We chose your place because it seemed quiet and suitable for us, especially as we had a baby who was about to nap. Around 1:00 PM, we entered and noticed only four other customers — the restaurant was nearly empty, unlike others in Borough Market at that time. After we arrived the other 4 customers finished their meal in left the restaurant. At the whole time in the restaurant was only us 3 there to served.

Upon entering, we were greeted by a woman in a black suit who appeared to be the manager. I was holding the baby in my arms, waiting for him to fall asleep so I could lay him in the buggy. However, she insisted I move the buggy away from the table, claiming it would block the passage for other guests. I politely explained that the restaurant was nearly empty and that I would not be able to eat while holding a sleeping baby. Her response was not only unhelpful, but she rolled her eyes at a colleague behind the bar, which I found very unprofessional and disrespectful.

Another staff member took our order afterward. I ordered the cod fish, while my friends chose the beef stew and the pasta. When the dishes arrived, we noticed there were no sides accompanying the cod or beef. We enquired about this and were told by the same manager that “this is how we eat in Pulia.” We acknowledged that perhaps we should have noticed this when ordering, but I’ve dined in many Italian restaurants and have not encountered this before.

I asked politely if she could provide a side dish. She offered either bread or broccoli. I chose the bread, but what was served looked dry, as if it had been left out overnight and then toasted to disguise its staleness.

To make matters worse, when the bill arrived, we were charged for the bread — something I had only requested because the main dish had no sides. My colleague questioned this, but the manager’s response was again rude and dismissive. Her attitude throughout our visit lacked basic courtesy and professionalism.

We left the restaurant very dissatisfied, especially with the way we were treated. We had chosen your restaurant in good faith, hoping for a pleasant lunch, and instead felt unwelcome and uncomfortable. And I regret that I’ve paid the service charge.

I hope you will take this feedback seriously and consider reviewing how customers are treated in your...

I am originally from Apulia and I had great expectations about this restaurant that unfortunately turned out to be really deludent. At first, it gave me the impression of being a high profile place, due to the good taste in the interior design choices and the cheerfulness of the front desk staff. We had nice drinks befor dinner, as we were waiting for more friends to join us. Unfortunately, the quality of the starters and the main courses was very low if compared to the prices. We ordered burrata di Andria but the cheese we received was nothing like it. Nor it looked like a burrata as it was flat, loose and already cut in the middle and it tasted quite sour. The focaccia looked like a flat bread with a couple of tomatoes and olives on top. Nothing whatsoever to do with the original focaccia from Apulia. Things did not improve with the main courses: the plate of cavatelli with truffle had no truffle in it but probably only a splash of truffle flavored oil, which is very dishonest considering its price. Some people ordered troccoli with clams and instead they received a plate of overcooked, tasteless wrong pasta shape. When we asked the staff if that was really troccoli, they hesitated but answered yes. Seeing our disappointment, they eventually checked with the kitchen staff that explained they had run out of troccoli and had to make a substitution, of which we were not made aware while ordering. Desserts unfortunately were equally unsatisfactory. We ordered pasticciotto with vanilla ice cream and received pistachio ice cream instead. Again, we were not informed of the ice cream substitution, which was a real issue as one of the guests was allergic to pistachio. Luckily no one was harmed, as we noticed the ice cream colour was different than what expected and returned it to the kitchen. Moreover, the pasticciotto was extremely cold on the inside, which is a real shame as the taste and the consistency of the outer pastry was really good. The treatment we received was unprofessional and unjustified. This restaurant and its food is honestly of average quality and it does not offer an authentic apulian culinary experience. I would not recommend it. It’s a real shame because the look and the location are good and the brand has a lot...