Bill’s London Bridge Restaurant — Restaurant in London

This restaurant is, quite frankly, a masterclass in illusion. It is a triumph of style over substance. It may falsely dazzle the unsuspecting on social media with seemingly affordable prices and photogenic pancakes, but don’t be fooled by this façade. Behind the Instagrammable disguise lies a reality which is best described as culinary catfishing. Firstly the water (still water) that we were tricked into paying £4.40 for what I can only assume was bottled from the tears of other disappointed customers. No warning, no price on the menu—just a casually offered bottle proceeded by an ambush on the bill. Honestly, if I had known I was about to invest in a small hydroelectric project, I would’ve brought my own bottle. The food was a tragedy. My pancakes arrived dry, cold, and paired with rock solid bacon. My boyfriend, ordered what the menu made out to be a luxurious brunch classic. In reality, it was giving more “Wetherspoons at closing time” than five-star dining. Overcooked eggs, limp presentation, and disappointment served piping hot (unlike the actual food). The flatbread we ordered on the side was cold, flavourless, and possibly made from cardboard.It was a true culinary mystery. The service was an immersive exercise in patience. Upon asking for the bill, our waitress appeared to be on her own existential journey, meandering and daydreaming, and clearly in no rush to do her job. To top it off, she joked about my boyfriend sprinting to the toilet, which—while hilarious to me—was probably embarrassing and a feeble attempt to make up for the substandard service . Comedy gold, service barely bronze. Then came the real punchline which was a 20% service charge. They really had the audacity to capitalise on our £4.40 water trauma by adding a charge that brought the total to a completely undeserved £40. That’s five quid for a service level that barely exceeded acknowledging our existence. To their credit, and rather begrudgingly, the interior design was lovely. Tastefully decorated, yet of a vibe that promised far more than the experience delivers. It’s the equivalent of serving a pot noodle on fine china and calling it haute cuisine- except i might have preferred that. Safe to say, we won’t be returning. I’d sooner host brunch in a motorway service station. Save your money, your time, and your dignity and don’t...

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Dear Henriett,

I wanted to take a moment to express my heartfelt gratitude for the absolutely incredible service you provided during my recent visit to the Victoria Wharf location of Clink Street Bills. I was blown away by your attentiveness and the care you put into ensuring that our dinner for two was absolutely perfect.

From the moment we walked in the door, I knew we were in good hands. Your warm and welcoming demeanor put us both at ease, and we knew that we were going to have a truly special evening. As we were seated at our table, you took the time to explain the menu to us and made some excellent recommendations based on our preferences.

Throughout the evening, you were always one step ahead, making sure that our drinks were topped up and checking in with us to ensure that everything was to our liking. Your attention to detail and your commitment to providing outstanding service were truly impressive.

The food itself was absolutely delicious, and we both appreciated the care that was taken in its preparation. From the perfectly cooked steak to the decadent chocolate dessert, every dish was spot-on and fabulous. We left feeling completely satisfied and eager to return again soon.

But what really made our evening so memorable was the exceptional service that you provided. Your attention to detail, your warm and friendly manner, and your commitment to ensuring that we had a truly unforgettable experience were all truly appreciated.

Thank you so much for all that you did to make our evening so special. We could not have asked for a better server, and we are so grateful for your hard work and dedication. You truly went above and beyond, and we are so thankful for all that you did.

In closing, I just want to reiterate how truly grateful we are for your outstanding service. You are a true credit to the Victoria Wharf location of Clink Street Bills, and we are so fortunate to have had you as our server. Thank you once again for everything you did, and we look forward to seeing you again soon.

Warm...