Robin Hood — Restaurant in London

We live close by, we've noticed the pub has changed hands a few times so we decided to check it out for a Sunday family lunch meal.

We booked in advance online for a four person reservation. On arrival we were presented with a tall table. Given we were two adults and two 6 year olds, the chairs were somewhat inappropriate for the kids given they couldn't touch the floor or the foot rests. I didn't make a fuss about it but it would have been nice if the staff accomodated with a normal level table (there were plenty to go spare).

The food was good. The prices were the usual range (between £10 and £20). The decor/refurb looks lovely - it definitely has that upmarket gastro pub look to it. There was a minor mixup with the kids dessert - one of the kids' desserts came and it was quite large. The staff referred to it as a 'sharing' dessert but when my partner wanted to verify whether it was the kids dessert and if we were being billed as such, the initial reaction from the staff member was "That's what HE ordered" pointing to me. Given I ordered earlier and was there, watching this staff member press the kids menu dessert option button I didn't take kindly to a) the accusatory tone and b) the general direction it was going. My partner was being polite. I was generally easy-going. We don't need drama - it's Sunday, the weather's nice, let's calm down a bit. In fact there wasn't really a blame to be had since from what I understand we were provided with a larger dessert for what appears to have been a kids dessert price. I say this, but I can't be sure since I was never offered a receipt each time I ordered something. To be fair to them, they came back and provided us with a refund which would have covered the cost of the dessert. This was nice but I still thought the whole episode was a bit souring.

Generally the staff weren't that welcoming, the one I dealt with most wasn't aggressive but wasn't friendly either. There wasn't a feeling of "thanks for spending your Sunday here with us, we'll make it worth your while" - it was more "I don't really want to be here. Now what is it I need to do for you?". They also didn't have answers to some of my questions and need to 'ask inside'. Speaking of which, some kids cutlery would have been a nice touch. Maybe it was their first day on the job and they were slightly nervous - fair enough.

There were loads of board games and things which kept the kids happy. We ate well generally. The table next to us was occupied by some potty mouthed lads. Given we're in a pub you've got to expect it, but using the f*£$ word every sentence was a bit much with youngsters about. Hey ho, it's life experience for the kids I guess.

The Robin Hood has got good points, it's got bad points. Personally, I find Sutton has plenty of options for a Sunday family meal and so we probably won't be...

Came here with friends on 13th Jan to see a live band which were excellent and so glad I did, the pub however was a different story - when we first walked up the outside was covered in discarded cigarette butts and left over takeaway rubbish, half the planters were dead and ashtrays overflowing, we met our group they told us there was only one bar maid on all night -a few red flags already! Then the post mix ran out so could only buy bottles with as mixers, though looking at my spend the next morning I’m sure we were still only being charged for post mix (so 5* on that one) then the options began to dwindle on the options as full fat coke ran out, not good for us as a group of persnickety gits like us who are fussy about our mixer. We were contemplating leaving after the first half of the set but decided to stick it and honestly glad we did, firstly the band, Sorted for cheese and Fizz, was excellent, 90s Britpop & indie music (my era) and the real reason we went in the first place, and the only reason I’m giving this a 3* was the staff, now I was a pub manager for 20 years so this comment comes from experience, the barmaid was alone and working her backside off to do her job, and did a superb effort, yes we had to wait but not her fault and she faced everyone with a smile and every challenge head on like an expert, then there’s the chef who as soon as she finished in the kitchen came straight to bar and helped and again did an excellent job, i later found out she had started work at 7am and was still punching it at midnight (no doubt she’s back there Sunday morning to prep Roasts) and I don’t think it fair to not mention who I believe was the cleaner who sat there polishing and wrapping cutlery and collecting glasses (not her job) in order to lend a hand. These 3 team members should be extremely proud of their achievement that night and are a great asset to that business, the manager should both be ashamed and embarrassed about the situation he left his team in, it was also brought to light that he hadn’t even told the bar maid that there was a band on that night - terrible behaviour for a manger - all those that work or have worked in this trade know that in this situation you put your pub and customers first, pull up your sleeves and get on that bar and work! Serious questions need to be asked here. Well done to those working that helped us enjoy our night, you did...

We was recommended to give the Robin Hood a try a while back , as we were told it was under new management and the food (especially the roasts) were exceptional. Upon our 1st visit , the place had clearly had a very decent make over , the staff were welcoming and the food was above average pub food - my husband and I had the beef burger and it was delicious. It had been a while since our initial visit , so we suggested to a few family members to meet up for a roast dinner here. After being told how popular the roasts are , I booked our table online with 2 high chairs as a requirement. When we arrived , it took a while to find someone to acknowledge my existence- eventually found a young guy (probably 16-17) mentioned that we had reserved and he said I would have to ask his mum. She happened to be serving people at the bar - so I mentioned our table reservation and she just blankly stared at me , shrugging her shoulders and said ‘well sit where you like’ . This meant that me and the family had to move tables and chairs to accommodate our party size, we have young children , so wasn’t ideal. We eventually sat down and we all ordered the roast dinner. Food arrived not long after we ordered - but only mine and my sister in laws . 10 minutes passed , my husband went to the bar and asked the same woman where our food was, as it would of been nice to of all eaten together - she then said that another order came in after ours , so it meant that the new order took priority over serving the rest of our food - I’m still now trying to figure out her logic - but on the thoughts of - lets not be rude just in case our food is abused before it gets to the table , we shut our mouths and waited a further 10 minutes, by this point my sister in law and I had finished our food. The food was ok , blatantly frozen potatoes and stuffing balls and the chicken was very dry - not worth the £14 each we was charged. The toilets also needed a bit of attention as there was no soap in the dispenser and the cold taps didn’t work either. It’s a real shame we had this experience as our first visit was great - on this occasion the staff , especially the lady at the bar , were clearly not meant for a customer facing job , as her attitude and lack of apology for the poor service made it a very unwelcoming afternoon for us. Therefore I can’t say we will bother...