Rose & Crown — Restaurant in London

Our 5-a-side football team plays on Monday nights, and while we usually head to the Fountain and Ink afterwards, we sometimes stop by The Rose and Crown instead. We’re a friendly, respectful group—seven of us this time—never causing trouble, just looking to enjoy a couple of pints and unwind after a match.

On this visit, things started off fine. One of my teammates went up to the bar, was greeted by the bartender, and ordered a Singha. Polite exchange, no issues. Then I stepped up and responded in exactly the same way: “Ah, I’ll have a Singha please.”

Without missing a beat, she looked me dead in the eyes and said “hello” in a cold, deliberately sharp tone—almost like a challenge. It was the kind of pointed, passive-aggressive hostility you’d expect if you’d just insulted someone—completely unprovoked and totally unnecessary.

The mood shifted immediately. What should’ve been a relaxed post-match drink suddenly felt tense. Our whole team picked up on it—some even asked what I’d said to upset her, and were surprised when I said I’d done nothing out of the ordinary.

We’re used to pubs with good energy, where staff are at least neutral, if not welcoming. But this felt intentionally unwelcoming, like we weren’t wanted there at all. It made several of us uncomfortable enough to skip a second round—something we normally wouldn’t hesitate to get.

Everyone has bad days, but if you’re working in hospitality, it’s your job not to take it out on customers, especially those who’ve done nothing wrong. The whole interaction was unprofessional and left...

I visited this pub recently with colleagues and had an interaction that left me feeling uncomfortable. When I politely ordered a pint of Singha at the bar, I was surprised by the bartender's response. She greeted me with a passive aggressive "Hello" delivered in what felt like a somewhat sharp tone, followed by a rather stern look that made me feel as though I had somehow caused offense and insulted her. As I was with work colleagues and didn't want to disrupt our gathering, I chose not to address the situation at the time, but it left such a terrible taste and I asked my colleagues not to go back there any more. I noticed a similar experience was mentioned in another review from about a month ago, which suggests this might be a recurring issue rather than an isolated incident. . I hope this feedback might be constructive in improving customer service, as small interactions like these really do shape a visitor's impression of an establishment. I'd certainly consider returning if this aspect of service were addressed, as the venue itself has potential to be a great spot for...

Honestly, I wish I could give 0 stars. I ordered a burger with chips, probably the simplest order imaginable. They served two of my friends their food, made my third friend wait a bit longer (his food was under cooked) and completely forgot about me. The waiter then came over to our table and asked what I had ordered and basically accused me of lying because he couldn't find my order. I had to show him my mobile banking app to prove that I had purchased a meal with the drink I already had! He then comes out with my food 5 minutes later. The chips are generic oven chips which I could accept if half of them weren't hard because they were under cooked. Then the icing on the cake, my burger seemed fine 2 bites in, but once I got to my third bite, I was basically chewing raw mince. Honestly one of the worst experiences I've had at a pub. The image attached shows the meat that was in...