Sikulo — Restaurant in London

I am very hesitant to write a negative review about a local restaurant and small business but it would be negligent of me not to make others aware of our experience at the hands of the manageress, who took leave of her senses, at this restaurant last night. I am still reeling from what feels like a completely surreal experience at Sikulo where we had decided to go as a family of 6 to celebrate my father’s birthday. We had booked a table and were seated, when we arrived, by the door (on one of the coldest evenings of the year) which delivered a freezing blast of cold air every time someone opened it. We were too cold to remove our coats so asked our waitress if we could move tables to warmer part of the restaurant. She told us that she would ask the manageress. We waited patiently while the manageress cleaned the tables that we were hoping to move to however when a new group arrived (and the manageress was about to seat them at the table we had been politely waiting for) we got up and politely (again!) reiterated that she knew we were waiting for the table and that we were going to move to it. She had been very unwelcoming, unfriendly and decidedly rude up to this point but when we got up to move, she literally exploded at us, started shouting in-front of all the other customers that she too was cold and then her screaming became so hysterical that we couldn’t really understand what she was saying. During her outburst we repeatedly requested that she stop shouting at us and to please lower her voice however this fell on deaf ears. At this point we should have left but we were completely shell shocked and bewildered and also didn’t want to ruin our father’s birthday meal more than the manageress already had so we stayed and were treated to decidedly mediocre meal. I have eaten at Sikulo numerous times before with friends and have recommended it widely but I will never...

If I could give them no stars I would. Worst meal and experience I have ever had. The restaurant was packed for some reason! My friend and I had pasta - I had fusilli al arribiata and my friend had stuffed tortellini with butter sage sauce. Hers was like a bowl of yellow coloured water with pasta swimming in it! Mine was like a bowl of sauce with cheap supermarket fusilli. My friend complained and was told that’s how it was supposed to look but they changed her dish reluctantly - ie grabbed the plate off the table and gave her a replacement spinach ravioli with a double cream sauce. Once again it was like a bowl of soup so she told the waitress she couldn’t eat it. The waitress said we didn’t know anything about Italian food and that this is how Sicilian food should look. I said that mine wasn’t great either and with that she grabbed all the dishes off the table, grabbed our wine and told us to get out. When I tried to talk to her about her lack of hospitality, she literally put her face in my face and said it was her restaurant and we were to get out. I could feel her spit on my face it was so close. I was literally shaking. Have never experienced anything like it - either the food, the service or the lack of civility! Please don’t waste your money - I think people go because it’s cheapish! Or maybe the pizzas are ok - I don’t know. But I will not be going back…ever! And if you note the owners response to mine or any other negative reviews, it says everything you need to know about this restaurant and...

I ate at Sikulo twice. First time round I would give it 5/5 for the overall experience. 2nd time round I developed all symptoms of food poisoning after eating seafood there. And it is not even for the food poisoning that I am writing this review but how it was handled by the restaurant. First of all I wrote them an email, that was never replied to, as their inbox is full and nothing goes though. Then I called them to explain what had happened and was reassured by the manager that they buy everything fresh and that they were sorry. Yes sorry was all they could come up with. Couple of days later I texted them to ask if they managed to clear up their inbox to be able to reply to my email, and then it started. They called me to ask if I was ok, so I said I was ok but disappointed with how this case is being handled, and that from a restaurant as nice as theirs it would have been nice to have half a bill refunded, or to be invited to a pizza on the house or any gesture to show they were sorry. Then I got arrogant tone that she gets up at 5 am every morning to clean this place and that it was nothing from her restaurant, that this could have been a lot a things, like me overeating. I said I would hung up and we never spoke again. I didn’t suggest to them this had happened as an act of their negligence, but indeed it was on a hot day and it was seafood, so I had hoped they would own some responsibility for what happened and give it the benefit of the doubt rather than taking it all personally and accusing me...