Starbucks Coffee — Restaurant in London

PEDRO u are such an awful rude no manners person disgusting and disgraceful you should be ashamed of urself

Today ive ordered my usual drink that id normally get when im around STARBUCKS SUTTON I must say my experience previously it wasnt impressive. I thought the service is absolutely disgusting such a negative attitude negative atmosphere unfortunately that makes u feel u dont ever wanna come back again like ever ...they are very rude with no manners not friendly at all. Today wasnt exception shockingly awful absolutely disgrace...ive ordered a drink called Caramel Frapuchino that its made of crashed ice and some other additional ingredients collected and left obviously..upon drinking i was literally struggling to drink as ive realised that the ice wasn't crushed properly and i could see the chucks of ice through the cap and i thought maybe its just same went in there but no.. i literally just couldn't drink at all just wont let me at all...so i thought since im near by ill quickly ask them to exchange it or i dont mind to run through the same drink again to crash the ice properly...upon aproaching the place was literally empty wasnt busy at all 3 staff member were standing chatting 2 men and 1 girl inc the man who made my drink ...ive kindly explain to them that i cant drink as the ice wasn't crashed properly and for response a guy named PEDRO have literally grabbed the drink without even acknowledging it or saying sorry for that or something.. it was absolutely awful awkward situation the way how ive been treated and for my question why is he treating me like this no any acknowledgement or sorry....he said why should i say sorry and for what ...i was literally speechless the way how he didnt care at all that you could see and feel that he can get away with it, too overconfident in a way ..absolutely disgrace im disappointed beyond words..never had disgusting experience like that nothing whatsoever in my life...its a shame that in such a big Starbucks company can allow people like them to work such a rude and disgrace with no manners to represent the company...definitely wouldn't recommend SUTTON STARBUCKS branch and definitely doesn't deserve even 1* Nobody should have to be treated this way...u treat people the way how u wish to...

This is a message for Sam who was working when my friend and I went in a few weeks ago. Sam was very rude to my friend who was served before me. She had asked for a medium and he put in large. When she asked if it was medium, he responded with "you asked for a large". Well mate she wanted a medium which she had not paid for yet and it would take you a few seconds to change it to a medium on the till! He was so rude to her and arguing that she said large.. then when it was my turn to be served, he loudly asked me what I wanted, and continued to shout loud to make sure I could hear him repeat my order. That was definitely not needed. You are lucky you even have a job during this pandemic. All it takes is friendly service! If you hate working there then leave. You don't know what we are going through as new mums being anxious to go out. You were so rude and your attitude stinks. I hope no one else gets treated the way we did. When the next customer came, he spoke normally to them. You were clearly targeting us and then taking it out on me. Will be boycotting Starbucks and telling the rest of my...

Needed a large mug of piping hot Cappuccino which was exactly what was provided, also delivering on reliable coffee taste too. This café is always busy which is not surprising, given it's warm welcome, clever range of large tables/seats for big groups/families, small tables/seats for 2 & even comfy sofas; catering for all it's customers including those who may have difficulty sitting down/getting up or those plagued by backache. Toilets, which include disabled toilet with baby change facility, were closed although to be fair café was preparing for closure. Although we only went in for a hot drink, café also have a great range of very tasty hot/ cold light meals/ snacks, along with cold drinks & healthy smoothies (as we've sampled these before), which can be purchased for in-house dining or take away. Great little café & pleasant...