Steak and Company - Gloucester Road — Restaurant in London

I recently visited a local steakhouse and had an exceptional experience that I must share. While my initial order of steak arrived overcooked, the outstanding customer service turned my disappointment into delight.

Upon realizing the issue, our attentive waiter promptly addressed the situation and offered to bring a new steak. Their swift response and willingness to correct the mistake truly impressed me.

When the replacement steak arrived, it exceeded my expectations in every way. Cooked to perfection, it boasted a juicy tenderness and a mouthwatering flavor that made my taste buds dance with joy. It was an absolute delight, and I savored every bite.

What truly sets this steakhouse apart is their commitment to customer satisfaction. The waiter’s sincere effort to rectify the situation and ensure my dining experience was exceptional left a lasting impression. Their professionalism, attentiveness, and quick resolution were exemplary.

The overall ambiance of the steakhouse was cozy and inviting, complementing the delectable cuisine. The staff was friendly and knowledgeable, providing helpful recommendations and catering to our needs throughout the meal.

Despite the initial hiccup, I left the steakhouse with a full stomach and a smile on my face. I highly recommend this establishment for its superb customer service, willingness to make things right, and, of course, the outstandingly delicious steak. I can’t wait to return and indulge in their culinary...

Was extremely disappointed when I turned up to Steak and co yesterday and realised they had completely changed the whole menu and concept ! (Especially as I had been there the previous weekend and it was the old menu) I had recommend this restaurant as a place to take family I had over from America as I’ve always loved the concept of cooking your own steak and the prices were great. But now they cooked the steak to order and everything was so expensive. The menu was very limited and seemed like they had tried to make it more fancy but it was anything but. The majority of steaks we ordered arrived cold. The menu almost twice the price which put me off ordering. The sides choices again were limited. I couldn’t see that there was even a simple side salad. Safe to say won’t be coming back ! And Which is such a shame as I have been coming here for years, shown it to many friends and family who often come and it would often be the spot we chose to celebrate birthdays, anniversaries etc. So you have lost quite a few loyal customers You have taken away what made you special and unique as a restaurant and become a generic boring steak restaurant. On a more positive note the service was good and staff were friendly. But maybe this was they were so eager to have our business on the ‘grand reopening’ day because the restaurant seemed pretty empty compared to when I’ve visited previously it’s...

I really hate reviewing restaurants because I understand that people and places have bad days. However, I feel like my experience here was intentional. The restaurant was not busy but they had a large amount staff working. I entered the restaurant and all the servers just kinda looked at me and walked away or turned their backs. There was a guy in a suit that had to send someone over to seat me. They man who did seat me was doing nothing but standing there and was one of the first persons I made eye contact with. I told him I had a reservation and he said to follow him. He sat me and walked away. He came back and explained the drinks to me then left again. I had to flag him down 5 minutes later from just standing around to order a drink. He brought the drink and as I said I was ready to order he left again. Five minutes, ten, minutes, fifteen minutes… nothing. I watched as the people who came in way after me get attendees too but my person just avoided me me like the plague. I was heart broken. I felt so minimized and all I wanted was a good Sunday dinner. I can’t even rate the food because I got up and left after not getting to order. I just left my wine on the table, grabbed something from the Tesco then went back to my hotel. Extremely disappointing. Again, my rating is on the service not the food because I didn’t get a chance...