Millennium Hotel and Conference Centre Gloucester London — Hotel in London

We had a highly frustrating and upsetting experience during our stay at this hotel, particularly concerning the room condition, the lack of accountability from housekeeping, and the hotel’s poor internal communication.

From the moment we arrived, it was clear that the hotel had a high number of Indian staff and guests. While we fully respect cultural diversity, there was a persistent, unpleasant body odor smell throughout the hallways and even inside the bedroom, which made the room feel unclean and unlivable. We were unable to sleep the first night due to the strong odor, and my husband had to go out late at night to purchase air freshener, which only helped for 1–2 hours.

The following morning, we requested to change rooms due to the unbearable smell. While waiting for the new room to be ready, we left our belongings with a family member in another room. However, due to the unfortunate timing, I forgot two important suction tubes used for my child’s nasal rinse machine (photos aattached) in the bathroom of our original room.

That evening, we returned to the hotel and moved into our newly assigned room. Later at night, when I needed to use the nasal suction device for my child, I realized the tubes were missing. I immediately called housekeeping to report the issue. The staff said they would check and get back to me, but I received no further response.

Since the previous room was on the same floor, I decided to walk over and check myself. I found a housekeeper in the corridor and asked about the item. She told me she had received no report at all and suggested I call reception again, who would then contact housekeeping. I followed this process and called repeatedly until I was finally told that the item could not be found.

I am absolutely certain I left the tubes in the bathroom of our original room — and we had not checked out or removed our belongings from the hotel yet. There was no opportunity for the item to go missing elsewhere.

Out of desperation, I knocked on the door of our previous room and explained the situation to the new guest, who kindly allowed me to check the bathroom. The item was no longer there.

The next morning, I asked housekeeping again, hoping the morning shift had picked it up and set it aside. The answer was again a simple "We didn’t see it. Sorry."

This experience reflects an appalling lack of responsibility, professionalism, and communication from the hotel staff. The item I lost was clearly not trash, and it had obvious medical use for a child. It should have been kept and returned to us, especially since it was known that we had not checked out, and had only been transferred from room 431 to room 439 after filing a complaint.

A responsible hotel with proper coordination would have sent the item directly to our new room. Instead, we were met with indifference, disinterest, and vague answers like "we didn’t see it" or "it’s not there." There was no willingness to help, no sense of urgency, and no customer care at all.

I asked about a missing item within just a few hours — not days. The response and handling were unacceptable. I needed the item urgently and could not find a replacement at that time. This caused both inconvenience and stress, especially since it involved my...

We had a highly frustrating and upsetting experience during our stay at this hotel, particularly concerning the room condition, the lack of accountability from housekeeping, and the hotel’s poor internal communication.From the moment we arrived, it was clear that the hotel had a high number of Indian staff and guests. While we fully respect cultural diversity, there was a persistent, unpleasant body odor smell throughout the hallways and even inside the bedroom, which made the room feel unclean and unlivable. We were unable to sleep the first night due to the strong odor, and my husband had to go out late at night to purchase air freshener, which only helped for 1–2 hours.The following morning, we requested to change rooms due to the unbearable smell. While waiting for the new room to be ready, we left our belongings with a family member in another room. However, due to the unfortunate timing, I forgot two important suction tubes used for my child’s nasal rinse machine (photos aattached) in the bathroom of our original room.That evening, we returned to the hotel and moved into our newly assigned room. Later at night, when I needed to use the nasal suction device for my child, I realized the tubes were missing. I immediately called housekeeping to report the issue. The staff said they would check and get back to me, but I received no further response.Since the previous room was on the same floor, I decided to walk over and check myself. I found a housekeeper in the corridor and asked about the item. She told me she had received no report at all and suggested I call reception again, who would then contact housekeeping. I followed this process and called repeatedly until I was finally told that the item could not be found.I am absolutely certain I left the tubes in the bathroom of our original room — and we had not checked out or removed our belongings from the hotel yet. There was no opportunity for the item to go missing elsewhere.Out of desperation, I knocked on the door of our previous room and explained the situation to the new guest, who kindly allowed me to check the bathroom. The item was no longer there.The next morning, I asked housekeeping again, hoping the morning shift had picked it up and set it aside. The answer was again a simple "We didn’t see it. Sorry."This experience reflects an appalling lack of responsibility, professionalism, and communication from the hotel staff. The item I lost was clearly not trash, and it had obvious medical use for a child. It should have been kept and returned to us, especially since it was known that we had not checked out, and had only been transferred from room 431 to room 439 after filing a complaint.A responsible hotel with proper coordination would have sent the item directly to our new room. Instead, we were met with indifference, disinterest, and vague answers like "we didn’t see it" or "it’s not there." There was no willingness to help, no sense of urgency, and no customer care at all.I asked about a missing item within just a few hours — not days. The response and handling were unacceptable. I needed the item urgently and could not find a replacement at that time. This caused both inconvenience and stress, especially since it involved my...

2BusyNot2Travel recently stayed at the Millennium Gloucester Hotel in the Kensington Palace area of London. While I have enjoyed many wonderful stays at this property in the past, this visit was not without its challenges.

From the moment we arrived, the staff's professionalism and friendliness were evident. They went above and beyond to ensure our group felt welcomed and comfortable in most situations. The check-in process was smooth and efficient, kudos to our host Globus Travel, making for a great start to our stay.

The rooms were spacious, well-appointed, and immaculately clean. The beds were incredibly comfortable, providing a restful night's sleep after our busy days exploring the city. The amenities in the room, including the complimentary Wi-Fi, coffee and tea facilities, and high-quality toiletries, added to the overall comfort and convenience of our stay.

One of the highlights was the hotel's prime location. Being in the Kensington Palace area meant we were within walking distance of some of London's most iconic attractions, including Kensington Gardens and the Natural History Museum. The proximity to the Gloucester Road tube station made it easy to navigate the city and explore further afield.

The hotel's dining options were equally impressive. We enjoyed a delightful breakfast each morning with a wide variety of fresh and delicious options. The staff in the dining area were attentive and ensured we had everything we needed to start our day off right.

However, this visit was not without its issues. One of our travelers was placed in a room where the air conditioning was clearly broken, and a portable air conditioning unit was provided. Despite this, the room temperature remained at approximately 27 to 28 degrees Celsius, which was unacceptable. As the leader of 2BusyNot2Travel, I switched rooms with my guest to ensure her comfort, moving her from room 315 to my room in 313. Unfortunately, despite my assumption that a technician would come to fix the air conditioning, this never happened. As a result, I spent three nights in a very warm room with the window open, which led to street noise and potential bugs entering the room. I did receive at least one or two bites, making the situation even more unpleasant.

Additionally, one evening while having drinks at the bar with a fellow traveler, we experienced an abrupt closure of the bar. The staff did not inform us that they were about to close, nor did they make a last call for drinks. Instead, the TV was suddenly turned off, signaling us that it was time to leave. It would be more considerate if the bar staff could inform patrons when they are about to close and make a last call for drinks, so guests do not feel abruptly required to exit.

This experience was quite disappointing, especially considering our typically positive stays at this hotel. The management needs to address these issues to prevent future guests from facing similar discomfort.

Overall, while this stay had its challenges, the combination of excellent location, comfortable accommodations, and generally high-quality service keeps this hotel as a top consideration for future visits to London. I look forward to seeing improvements on...