Unfortunately I had a very bad experience at Strongroom and their socially distanced Halloween event. The management and costumer service was absolutely appalling all the way through. People quite obviously were only allowed to sit at tables of up to six and there was live music. Whilst walking to the restrooms one had to again obviously wear a mask and no dancing or mingling was allowed all of this of course acceptable. However the organisation was very poorly executed. Firstly it took forever to get in even though there were only two people in front of me and my partner. Then whilst we were sat at the table (just us two) at any sign of us reacting to music a security guard would come up and tell us off - advising us we must not under any circumstances show any sign of enjoyment and we must sit still. The prices were also outrageous we ordered plenty of food and drinks. Every time we dared to wave at someone we knew from afar we again were told off like children. At no point did we take off our masks or came up or joined anyone. Finally we were told we will not be served anymore, despite paying for more drinks and having still drinks on the table. No refund or proper explanation was offered. Venue never got back to us... Other costumers were also asked to leave rudely. We will surely not be returning. Absolute rip off and bad vibes. I have to add the Manageress was absolutely rude and useless and the security seem to think they work at a detention...
Read moreThe venue has a pleasant atmosphere, with ample outdoor seating and a spacious layout. However, it was clearly understaffed during our visit on a busy Thursday evening. The bar was overwhelmed, resulting in excessively long queues for drinks. I ordered sweet potato fries, which took 35 minutes to arrive. Unfortunately, they were cold and soggy by the time they reached the table. To make matters worse, the server appeared visibly frustrated—understandably so, given the apparent strain on the staff. Upon arrival, we also had an unpleasant encounter with security. One of the staff members, Natalie, deliberately pushed my friend and then rudely instructed her to remove her bag from the table, even though she was in the process of opening it for inspection. When my friend explained she hadn’t seen the sign, she was denied entry. Security then told her to leave the premises entirely, stating that it was their workplace and they had decided she would not be allowed in. The behaviour was unnecessarily aggressive and authoritarian, casting a shadow over the...
Read moreMy husband and I had a decent dinner here last night. He got the apricot and beer-braised pork neck whilst I got the quinoa and butternut squash salad. We also each ordered the Belgian lambic. We sat upstairs. We got there about 8pm. You’re supposed to order food at the bar but it was slammed so our experience was enhanced incredibly by the blonde, lovely Romanian waitress who got our orders at the table. My husband asked for a cut to not be very fatty and the cook obliged, which was a good experience for him. I also got my salad without dressing. For the price it’s an excellent value. My husband said his meal wasn’t the best taste he ever had but was satisfying. Ditto with my salad- nicely roasted butternut squash chunks but not the best I’ve ever had. But my my meal was huge! There’s are no official takeaway boxes (boo on you Strongroom!) but our lovely waitress somehow scrounged a plastic container for me and kitchen roll. So nice! The entertainment offered seems to be pretty cool; I would definitely come...
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