Hart Shoreditch Hotel London, Curio Collection by Hilton — Hotel in London

Clearly from my rating, I do not recommend this hotel. We had a major issue with changing the payment method - due to hotel policy that I have never ever encountered. They weren't able to fix it, after numerous tries, but somehow I could rectify the issue with a call to corporate after I returned to the states. So the issue was corrected, however the hotel is still underwhelming. The staff could not have cared less about anything. At no time did I feel as if we were staying at a "4.5 star hotel". If you are there for anything other than Shoreditch's night life, you will be underwhelmed with the services the hotel offers or from the lack of anyone caring how your stay is or was. I ran into an older woman outside and she was as baffled as I was about the lack of customer service for a hotel that was quite pricey.

Moving on - The rooms are incredibly small, even if we had 2 rooms for 3 people (one being a teenager). The lighting was terrible, I felt like I was getting ready in a dungeon. The noise level, in the hallway, after 2 am (4 out of the 6 nights we stayed) was out of control and woke me each night/morning. Let's not forget the dogs barking which we could hear from our room.

Breakfast is bizarre, and overpriced for what is offered. You're better off getting a croissant for $1 from the grocery store.

Not family friendly in the least bit. The lobby is like a club, till it's not at 11pm and everything shuts down. No room service. You need water - go to the grocery store.

The whole stay was bizarre. Perhaps it is great for those that are looking to go to a club or bar, but beyond that - I would not recommend for anyone else.

I will say that the hotel is very nice, and the location was great for us. That's the only positive thing I can say. Small, dark.

I should say that Hilton prides themselves on being a "family-friendly" hotel chain. This was not a family friendly hotel.

Additionally I have edited this in anticipation of the hotels response regarding my credit card issue:

I booked said hotel with my Visa card. Then decided to open an Amex Hilton card to capitalize on the points. The card had not arrived, so the day before our stay - I had emailed the hotel to confirm that I could use Apple Pay since the card was already linked. I received written confirmation that this was possible. When we went to checkin (rooms were not ready, we left our bags and was told we would get a call - which we did NOT), I tried to use apple pay - it wouldn't work, I called AmEX and they said it was fine and on the hotels end, tried again - it did not work. I told them I would try at checkout, which I did, and again it did not work. I asked them if they could put the card in manually they could not, at that point we had to leave for our flight. The next day, I called Hilton corporate, then called the hotel. The hotel was able to send me a bill to pay online (with the card) and refund my previous charge. This was never suggested at the hotel. The hotel was only accommodating when I...

Reduced to tears checking in.

Was very excited to visit this hotel, booked 4 nights for my trip.

When I arrived at the hotel and began checkin the Front Desk Manager, Franco asked if I could wear my mask, I’m exempt so I let him know that. He advised I should have a badge, I said I didn’t have one and had been told it was a personal choice to have a badge, not a legal requirement. He wasn’t pleased, rolling his eyes.

He then asked me to fill in the track and trace form, which I did without hesitation. The last section asked for my email OR phone number, I opted for email and passed the form back. He said I needed to give my number too, I said no problem but the form said OR so I had thought 1 contact method was okay. His response ‘you’re just being difficult now’, I couldn’t believe it, I was shocked at this response. I’d never been spoken to like that especially in hospitality, the tone was so angry. I felt embarrassed with people around me and mocked. I asked him why I was difficult, that I had thought I’d filled out the form correctly he said ‘you’re just wanting to argue now’. I said I’m not trying to argue, you’re making comments and I’m trying to explain myself.

I was left with tears in my eyes trying to justify my disability and why the form needed to be clearer if it needed both sets of information I’d have given that, he dismissed me passing me my key. I asked if I could speak to the manager because I was unhappy with how he had treated me and made me feel and unfortunately he was the manager so said said there was no one else I could speak to.

I was shaken by this, still teary I entered the restaurant and spoke to the General Manager about the experience, she was emphatic, kind and told me not to let it ruin my trip and that some people in London are just rude but it wasn’t an excuse of course. We spoke a while, she reassured me, until I was feeling better to go to my room, I’m really grateful for her (so sorry to have forgotten her name).

The hotel is absolutely beautiful, members of staff otherwise helpful, kind and amazing. It’s just a shame that my trip was started this way, I felt like I was discriminated against because of my hidden disability. With someone else pointing out ‘he wouldn’t have spoken to you like that if you’d checked in with a man, it’s because you were on your own’. Though, I’d like to believe...

A nice enough hotel, let down by the breakfast experience...

Welcome and check-in process was fairly standard. Despite my room being very close to the elevators, it was reasonably well soundproofed, so just a little bit of noise from the road outside, and no real issues with corridor noise.

Used the gym in the basement in the morning - a decent facility with two treadmills, one upright-bike, one cross-trainer, and a good set of free-weights, and, unusually, a handcycle.

Fortunately, the upright-bike provides enough resistance for a serious cyclist to get a decent workout (it was happy to allow me to get out above 700 Watts without spinning out...).

All good to this point, but was very much let down when it came to the breakfast experience...

Table/a la carte service only - no buffet. This means:

you get absolutely gouged if you want anything substantial (£3 for a small glass of orange juice from concentrate!)...

you can't pick 'n' mix to have things the way you like them

you're at the mercy of the staffs' speed of service

In my case, a breakfast that would normally take me around 15 minutes took about 45 (I was in a hurry, and the service was so slow I told them to cancel some of the order).

The porridge that I did get (after about 20 minutes!), was a small portion, and absolutely swimming in honey - for too sweet; I had to pour/spoon as much of it out as I could...

All in all £13 for porridge and a small glass of (poor quality) orange juice. I decided not to bother with anything else, preferring to get a decent coffee, etc., while I was out on my way to my office.

Tried to complain about this at check-out by commenting that my stay was fine right up until the breakfast, which was terrible.

Any caring staff member would have asked what the issue was, but not this staff member - she just apologised and said she'd pass that back to the restaurant staff - not sure what she'll tell them when she didn't bother to check what was wrong!...

Left the hotel feeling let down. Need to find an alternative for my next trip to the...