The Brickstone — Restaurant in London

On Saturday 5th August while attending an event called Garageoke my friends ordered food. First of all we were given a menu and when we went to order food the kitchen staff told us the kitchen was being closed down because of the slow start. But they would do food for us. My friends ordered fries and (Take note) a Vegetarian burger and a beef burger. When these burgers came the server (young man with locs on top and shaved sides ) asked who has the beef, my friend raised her hand and said i take the beef. so he gave her the beef (so we thought) and my other friend the vegetarian burger option. when my vegetarian friend was half way through her burger she said this is a different vegetarian burger than i've had before and my friend with the other burger put her phone light on and we saw it was the vegetarian burger. I told them we need to go up and tell the kitchen. myself and my friend went up and proceeded to explain to the kitchen staff that this had happened. i was met with a lot of gibberish as the kitchen staff told us we should of stated who has beef. i explained three times that we did and that the server should know what one to give as my friend literally held her hand up to say she is the beef option. I also stated when the lady tried to blame my friends that these need to be remade or a refund issued. There was a lot of back and fourth and when i said i would get the lady who ordered the vegetarian burger to come the kitchen staff lady moved forwards to me and told me i was making a big deal. i was not making a big deal but thought it was best to remove myself and allow my other friend to come and say her piece because if she ordered a vegetarian burger it was for a reason and to get either a refund or another burger. The lady was extremely hostile and would not listen she was repeating a lot of things and my friend decided she did not want to eat again or take a refund. My vegetarian friend is in-fact feeling sick today and we left the event we had purchased tickets for and went elsewhere. I am absolutely disappointed and there was no apology given. i would say to customers in future to be mindful of what you receive if your ordering specific items of the menu weather for health conscious reasons, or allergy and dietary reasons. To the lady who we had this "thing" with i want to say it's utterly unprofessional to tell people why your closing the kitchen and then act as if your doing them a favour by cooking food they pay for and lastly shift the blame onto the paying customers who were given the wrong food despite stating who wanted what and to listen regarding dietary or allergy related food orders. Having an intelligent and rational response goes along way in the catering industry. The event that took place there was not the problem it's just a shame the venue...

Staff are okay however, the manager is EXTREMELY misogynistic and arrogant. Due to my additional requirements due to personal struggles. The manager handled it so abruptly to the point he asked security to escort me out. Until his ignorant self decided to actually listen to the additional support I needed and then said I can remain there. So if you do need additional support I wouldn’t suggest this place until further training for those who need additional support is upheld to 2023 standard.

A phobia is an anxiety disorder defined by a persistent and excessive fear of an object or situation. Phobias typically result in a rapid onset of fear.

No you did not clean the glass with steam in front of me. Absolute lie. My sister was to my defence stating I was not being rude. Your own colleague said I understand but she cannot do anything due to it being her manager. As well as the security sympathising with me.

The fact that you cannot learn from this situation shows the ignorance and arrogance and further training...

I visited the restaurant as I was invited for engagement party and I was impressed.

This place brings all communities together, It's a place where people can interact with each other and also can get a good understanding about the Common/ Different cultures such as Eritrean, Ethiopian and East African and many more.

This place could prevent youngsters from getting involved in antisocial behaviour, It's a place where everyone can play on the ping pong and pool table as well as enjoying the delicious meal. Most of all I really enjoy relaxing on the sofas watching sport on the projector, such as football and cricket. All the staff at this restaurant are very nice and very down to earth.

For this reasons I recommend you if you looking for a venue to hire for such as wedding, engagement, birthday and christening party please...