Live True London Brixton — Local services in London

I recently made the decision to explore the services of Live True Salon Brixton, influenced by their appealing content on Instagram that suggested a reputable establishment. However, my experience turned out to be rather disappointing.

Upon my arrival on Sunday 06/08/2023 at 11:35 AM, I was informed that the stylist assigned to perform my desired balayage was indisposed due to illness. I conveyed my situation, explaining that I had undertaken a considerable journey from Kent and was in need of an immediate resolution. Despite my understanding of unforeseen circumstances, I expected a more accommodating response considering the inconvenience I had endured. The alternative offered was a rescheduling at their Vauxhall branch at 1:30 PM. While an olaplex treatment was extended as a gesture of goodwill for the disruption, I found it insufficient to address the substantial time and effort I had invested in my visit.

Further compounding my dissatisfaction was the revelation that a promotional offer for olaplex had already been dispatched to my email. This raised concerns about the authenticity of their efforts to rectify the situation.

Upon arriving at the alternative location, I meticulously communicated my requirements and preferences, accompanied by reference images, emphasizing the avoidance of a yellow undertone while aiming for a naturally illuminated effect. Despite my detailed instructions, the stylist recommended an ashy tone, asserting that it wouldn't exhibit any yellow tint. Trusting their expertise, I assented based on a sample image showcasing a light brown ashy hue.

However, my confidence was shattered when the final outcome did not align with expectations. Not only did the process consume an extended duration, encompassing my time until approximately 8 PM, but the resultant coloration was significantly removed from the intended outcome. The initial yellowish appearance was compounded by an inconsistency with the promised natural aesthetics. This deviation left me dissatisfied and discontent.

To exacerbate my frustration, I encountered further delays during my visit, waiting for an extended period of around 20 minutes. Given the substantial investment of time and finances, this proved to be an additional source of disappointment.

In my attempt to address the evident discrepancies, I was informed that corrective measures could be implemented to darken the tone, in response to my concerns regarding the yellowish hue. However, due to work commitments, I could not afford the luxury of sporting an unsatisfactory appearance. The subsequent modification did provide some solace, but my overall confidence in the outcome remained precarious.

After my departure from the salon, my apprehensions materialized as the yellow undertone resurfaced post-hair wash. This was particularly disheartening, especially considering that the motive behind this transformation was to bolster my self-assurance, a goal that was regrettably not attained.

In the aftermath of this disheartening experience, I've been inundated with promotional emails urging me to recommend the salon to others in exchange for supposed discounts. Regrettably, my experience falls far short of being conducive to such endorsements.

In retrospect, this incident has led me to conclude that the salon's service quality is subpar, accompanied by exorbitant pricing. The apparent lack of customer-centric focus has eroded my confidence in their dedication to client satisfaction. Furthermore, an additional charge of £64 for toner and root shadow only contributes to my growing disappointment, as these adjustments remain indiscernible to my perception.

In summary, my encounter with Live True Salon Brixton has been characterized by a distressing blend of underwhelming service, misrepresented outcomes, and a general disregard for the clientele's well-being. It is my candid assessment that, under the current circumstances, I cannot conscientiously recommend their services, even to the most unfavourable of...

Please be careful and take the time to read the many negative reviews mainly regarding their terrible customer service before booking here. All reviews regarding their customer service are alike which indicates we are all being honest and victimized. The nameless customer service person claims to want to help but just bullies you, doesn't admit fault, and does not issue refunds. Mistakes happen, but they do not own up to them and do the right thing. Not to me or the countless other people who have had this experience with one of the livetrue salons. Have a look at the reviews of the other branches as well.

*update: I was offered a partial refund but it would only be sent once I removed my review. This says a lot about their customer service policies that they would refuse a justified and deserved refund and then only offer a 50% refund if I do what they want. "As mentioned before we will issue the refund once the reviews have been removed" *

As all Livetrue locations operate under the same customer service manager I am leaving this review for all locations. However my specific appointment was at the Brixton salon.

I had an appointment on Saturday afternoon for a root tint (to cover greys) and a toner.  Everything looked fine as far as I could tell in the salon and the stylist did not bring anything to my attention otherwise. I paid and left. I walked home and saw my hair. To my surprise my roots were still grey in areas (indicating she did not colour them accurately) and bright orange in other places-mainly the top of my head. I immediately walked back to the salon - Thankfully I live close- and spoke to them. They had a review of my hair and said "the problem was we didn't have your usual colour so we tried to mix up a different colour and it didn't work." I told them they should have alerted me of this and I would have not done the service. She definitely must have noticed this as she was drying my hair and said nothing because when I came back in she did not seem surprised and knew immediately why this happened.

They offered to fix it, which would mean coming back the next day, spending another afternoon there, and paying for another babysitter. Regardless, I was unable to do so anyway as it was my daughter's birthday the following day and the day after that I was leaving the country for a wedding. They told me to obtain a refund I had to email customer service with the photos and it wouldn't be an issue. Which I did immediately with these very clear photos attached.

Customer service did not offer a refund they offered to fix it. I told them at this point I only wanted a refund. They emailed back yet again and said they wanted to fix it and yet again did not offer a refund.  I emailed them back again and told them that as I had to be in a wedding I had to colour it myself the night before the wedding and only wished for a refund. They wrote back and said they were no longer able to help and I could not have a refund as I coloured my own hair before they had a chance to review it in person. This is absurd. I DID go back in and they reviewed it that same day in person.

You should never be forced to let people redo your hair once they have done a poor job and you have lost confidence. Furthermore, denying a refund for saying they didn't get a chance to review it when they absolutely did review it in person is ridiculous.

So they plan to keep my money for services rendered terribly and this is all incredibly unfortunate. I have been to LiveTrue many times and had they made this experience right by refunding me, I would have remained a customer. However, now I will not be returning and I want others to know about this unfair refund policy before they decide to make an appointment here.

They had every chance to do the right thing. Again, they did offer to remedy this but it's not fair to force people to come back in to let them fix it if all you want is a refund for poor service. It's incredibly disrespectful...

I decided to try Live True salon brixton a few weeks ago after seeing their great posts on Instagram and thought they should be good also they had a "50% off in colour offer"

When I arrived, I showed exactly what I wanted with photos, which was a very natural balayage darkening my roots and lightening the ends just a bit, I already had a balayage before and it was only for retouching.

To begin with, for the "discount" I had to add lots of extras that in the end made the bill increase by 2 in addition to raising the price even more for being attended by a senior hairdresser?

After many hours sitting waiting for the high price to be worth it, the result of my hair was a complete disaster, it did not look anything like the photo and nothing natural as they assured me, my hair had an almost white tone all of my hair between gray and green colour because of the toner. So overprocessed my hair that everything ended up burnt and the hair cut for tips (one of the extras they requested to add) ended up cutting half of my length so destroyed my style as too much damage.

I commented there that it was not what I wanted in the Salon and they told me to wait a few days and not touch it, I tried to calm down but when I got home I couldn't believe that after paying more than £200 my hair was terribly burned and having a horrible colour, the worst, next day when I combed my hair a whole piece of hair fell out from the roots and also many pieces were breaking and falling, I got scared and tried to contact customer care several times asking for my money back and treatment to repair the damage of my hair but they said they had passed my request to the proper department which after waiting and waiting never ever contacted me.

I had to pay another more than other £200 in treatments from Olaplex to repair the damage the caused and just after insisted over and over to them, only once they got tired of my emails then just once I was asked to come in so they could see my hair?  I sent them the photos , call them, asked the hairdresser and they never cared about damaging my hair or my discontent, I would never go back to that place where they only care about scamming people with poor quality products that damage hair and get all the money they can without caring about the damage to their customers.

To make matters worse, I receive emails with supposed discounts if I recommend the salon, I would not recommend it even to my worst enemy.

Really terrible service, overpriced and they don't care about customers at all just of getting money from this thief, I lost £420 and still trying to recover mthe damage of my hair

Here photos of my hair before, what I asked for and what they...