Captain Kidd — Restaurant in London

Everything to do with the kitchen was awful.

It's Saturday night, busy but not packed. Order a fish & chips and chicken Caesar salad at 8.05. What comes out at 8.40 is cold and pitiful, completely not worth £18 (fish & chips) + £15.50 (chicken Caesar salad).

I immediately took back the salad as it had no sauce and was on a plate with a huge chip in it. Literally all that's on the salad is 4 pieces of chicken, handful of stale store bought croutons, wet lettuce, and 4 anchovies. If a caesar salad is a mark of a kitchen, then this is his assassination part II... reconsider your life choices or at least your culinary choices. The fish and chips was bang average, which is not a compliment.

Bar manager wanted to try again but the chef refused to add things like onions and tomatoes and class so I opted for a refund offered by the lovely bar tender. The bald manager then promptly left the situation so I could be harassed by a very drunk customer while waiting for my refund. The bar staff are lovely but very obviously understaffed and undermanaged, working under those conditions can wear a person down...

On to the beer, is there a reason the Alpine Lager has an eggy finish or is it off? I think it's off, but at least there's only 80% of it in the pint, as this is a Sam Smith pub with more head than a French brothel. You're not fooling anyone with the watered down tequila either; this isn't my first rodeo, cowboys. Mr Smith, if you're listening, sort it out. For a chain that idolises George Orwell, the only apt quote to describe the establishment is "freedom is the right to tell people what they do not want to hear." Bold to assume you're listening...

Massive shame as the view along the Thames is gorgeous and the building is a great piece of history, the kitchen is a piece of... work though. The pub is a flagstone floored, timber celinginged, drinking nooked, arm chair comfort diamond that is haphazardly staffed and managed. Come, don't come, I can guarantee you that they do not care so jog on down to the Prospect of Whitby and hate spending £8 a pint slightly less (I cannot guarantee this) 👍

veni,...

Visited 1:15pm on a Sunday. We have been to this pub many times and like the views and space, today the service was awful and the bar server so rude we won't be going back. Took some family today for lunch (3 kids ages 4-10 and 5 adults) we hadn't booked but there was loads of space upstairs so we didn't mind the 50 minute wait for food, which they told us about on arrival. On asking if they have a kids menu/could do small portions, the bar server has to check and then came back to tell us the only options was a kids roast. When we went to order this, he then told us that the pub was out of potatoes so roasts were off. We asked if we could give the kids roasts with chips instead but then he told us that all roasts were actually off. No problem, we decided to order sandwiches for the kids sausage sandwiches/chicken club given the rest of the dinners were adult sized. After taking that order he then took another phone call (3/4 during this order process) and told us Sundays were actually sandwich free. No suggestion of alternative and when we suggested this want great service he told us it wasn't his problem but the pub. He was extremely off hand and rude "most people just buy their kids burgers, but I don't have kids so (shrug)". No attempt was made to consider other options for the whole party given two parts of the menu were off. No apologies. We felt like he couldn't be bothered to serve us to be honest so we left, which was 8 meals plus drinks that they lost income for. We won't be back. Customer...

NOT WORTH THE VISIT. Booked a table for 3 o’clock for Sunday roast. Arrive around 3:10 to get seated upstairs to choose our drinks and food. I go to the bar to order where I find out they don’t do roasts anymore. The man serving didn’t really explain if they don’t serve them at all in the pub or they have ran out, just extremely vague. We go back up to our table and family to look what else is on the menu to eat. Once decided I go back down queue up again for 10 minutes and just when we get to the front they tell us they aren’t serving food anymore. Apparently the chefs didn’t have any more plates (never heard of a dishwasher).

There are much better pubs in Wapping like Town of ramsgate which have delicious food you can order, good atmosphere and friendly staff.

Been to captain Kidd a few times and the bar staff are just rude and not welcoming.

EDIT from pubs reply - We adjusted the time of the booking but there was no warning from your staff over the phone that food orders would change, otherwise we would of found a alternative plan for food. I do appreciate that is hard currently during covid to running pubs and kitchens. We did not ‘shout’ at your staff, we came to your staff at the bar and made a private comment that we thought it was a bit absurd with the food situation. Your staff even agreed that it was a bit misleading and confusing that people could be sat down to order food and then told food is no longer...