The Stargazer - JD Wetherspoon — Restaurant in London

It's post pandemic and Standards right across the board have fallen unfortunately it seems, on the evidence given. And I am talking LOW! The reason customers are becoming 'more aggressive' as reported recently in the media, is because of the frustrating way they are being treated in places such as this, The Stargazer Wetherspoons pub at the 02! I met my wife there on 14th at lunchtime for a first visit and something to eat and drink and it proved to be the BIGGEST MISTAKE we have made for quite sometime. In short, our drinks arrived via a member of staff who then dropped the red wine all over my wife. Waiting for the apology she stood up with dignity and tried to pat herself down with a serviette but the offender said absolutely nothing and shuffled off returning again with more serviettes but still incredibly NO APOLOGY!! He did not even speak. No acknowledgement whatsoever. Surely that is a basic requirement in service when you drench a poor unsuspecting woman/customer in red wine, isn't it!? Not here it would seem. She then had to go through the whole day with that unsightly red stain on her jeans. I became angry obviously (though never would have if he had just taken responsibility and said a simple 'Sorry' in the first place) after witnessing this whole debacle playing out in front of me and my poor wife suffering at the hands of this unapologetic clumsy goonish imbecile and demanded to see the so called 'Manager' who, when appeared, began speaking to me as if I was some idiot schoolboy. No apparent basic communication skills, Yet another example of an inadequate Useless person fresh from some management course who mistakenly then think that life is just that (and panic when they realise it isn't and their glaringly obvious youthful inexperience, awful incompetence and inability to cope under any kind of pressure are fully exposed as he stood there vulnerable like a frightened rabbit in the headlights, desolate and defensive) shoehorned into a position of power and responsibility when this fraudulent individual, masquerading in the aforementioned job description, should certainly not be. There must be a very limited pool of choice currently for so called 'managers' if this is as good as it gets! He should obviously have appeased the situation and had the culprit apologize for the 'accident' that he alone caused not antagonise the victims/customers with his dreadful mishandling of the mess caused entirely by his utterly Useless uncaring and rude member of staff and making the situation far worse than it needed ever to become! A refund was finally and reluctantly delivered after much mayhem and argument (negotiated by my dignified wife) and we eventually left disgusted by the whole awful experience... Still with No apology though. That guilty individual had skulked off and hidden away somewhere. Unbelievable. The one saving grace was a nice woman working there who was actually decent and at least showed some empathy and understanding. The only one who did. Even the prices are extortionate for a wetherspoons pub simply because it is at the 02! We will NEVER return to this 'Trough' again that has zero atmosphere and feels nothing like a real Pub should and advise any potential visitors reading this review to heed this warning and also avoid this place and find somewhere decent nearby instead to spend your money (lots of choices so do not make do with this) where 'proper' honest and caring people still hopefully exist and treat the customer with respect and know how to actually do their jobs competently and correctly. Stay Well Clear from these inexperienced embarrassing beginners, total mess seriously... Save yourself the aggravation,..AVOID AT ALL COSTS!! 🤮 (and the costs really are...

We came to meet for a work reunion as we used to work at the o2 10 years ago at Brooklyn bowl. We sat outside and ordered drinks and food online and everything was good. We were asked to leave the terrace and move inside as they were closing it which we did. At this time only 4 of us were left in the venue as the others had things to do. My colleague ordered at the bar another round of drinks. We got the drinks and they were 1 Guinness one Stella and 2 pints of cask cider. My friend that ordered and paid for them was not happy with the temperature of the cider and went to the bar and said that his cider was quite warm - the bartender said that that’s the temperature of the cider and called the manager ( big guy with little hair ) ( he looked very stressed and took my friends cider and threw it in the sink and said to him that he should leave the venue as he was rude!!! There was no rudeness there at all except a customer not happy with the product he was given which he paid for - he could have been offered and alternative drink or ice at least for his drinks but instead he was faced with one of the rudest manager of the venue have ever experienced. I went to the bar and asked to speak to him so we can clarify this unexpectedly situation ( for a pint of cider ) He immediately said to me that my friend was rude and that he has to leave. He would not let me speak to him and then threatened to call security to was let all of us out. He did just that and approached us at the table telling us YOU GET OUT NOW!!! Security was trying to explain to us that this is a private land and that they have a right to tell us to leave and that the security will use the force if they had to if we did refuse. We explained the situation but security did not want to listen to us and was saying that there’s cctv footage that we were being rude ( which they didn’t even look at as they spoke to the manager before approaching us for only 3-4 minutes it’s ) they never looked at any cctv footage but took their word for it. We left after a great night we had a bit upset as the way we were treated it’s absolutely unacceptable. Shame on the management and their customer service. Shame on what they represent!! Never ever going back to this place unless they start treating their customers the way they should be treated. Terrible management m. Good bar and floor...

SHOCKED! I went in with my mum, dad, gf and her dad on her birthday weekend as we was shopping. We visited at around 2pm on Saturday and my mum ordered drinks on the app. The drinks were not at the table after 40mins so I went to the bar to check the status, with my 65 year old mum next to me. I lent in towards the hatch to look at the screen to see if our drinks were in there (I’m ex Wetherspoons employee) for the pub manager Alfie to come up in my face and shout “gettttt back now and go and sit down and wait like everyone else”. I was shocked as we just wanted to check where they were after 40 mins. They were a lot of people complaining and getting refunds. I asked Alfie politely to not speak to me like that and I shocked that he shouted at me and my mum. He then continued to shout at me and another lady. Another female member of staff who was working the bar with glasses on was really rude to me and many other customers as well. I was then approached by one of the food staff who told me that they are struggling and they only had 2 people on the bar. She was polite and friendly and I told her that that’s all we needed to hear.

I have never been spoken to like this on my life and the fact it came from the “pub manager” Alfie was shocking. Wetherspoons normally hold great professionalism with their staff members and I worked for them for around 3 years and never seen attitude like this.

Alfie and certain members of the team should be ashamed and Wetherspoons should act on this.

Please look at how many refunds were issued / look at the wait times during this time and you can see that there was a...