Tops Pizza — Restaurant in London

I called the store to order a spicy Mexican pizza with the hungry man meal deal for £20.49 at around 9:40pm, it got delivered about 10:40pm…. I ate 4 slices of the pizza and then did not want anymore… at around midnight i was violently ill projectile vomiting. I suspected the pizza as I had only had a protein shake and cereal during the day, I have these every single day with no issues at all so the issue was the pizza.

I called the shop the next day after work at around 4pm to report the issue and was spoken to by a rather dismissive and rude member of staff/manager that told me i should’ve reported it straight away and there was nothing that he could do. I told him being violently ill the last thing on my mind was to call the restaurant straight away after midnight. To resolve the issue he said that if i place another order with a minimum spend of £15 he will include a free pizza. I told him this will not resolve my complaint and that I do not wish to spend any more money with the establishment due to having a pizza that gave me food poisoning.

After getting nowhere with the manager/owner I called the head office, they were also rather dismissive saying they have over 70 stores and deliver products fresh each day…. She also said that the restaurant is not owned by them and there was nothing they could do. Checking other reviews I can see this is not the first case of food poisoning for t he restaurant.

She contacted the owner of the store that said they would give me a free chocolate cake (£3.49) and that I would need to go and collect it.

I would avoid this place at all costs….. website does not pick up all addresses, abysmal customer service and very bad quality food.

I would give 0 stars if I could. Spend your...

Very Disappointed – Regular Customer Treated Poorly

I usually go to Top Pizza every two days because they normally make great pizza but today was a total disaster

First I clearly asked for specific toppings and got something completely different I placed my order at 2031 and the pizza didnt arrive until 2145 cold The shop is literally 3 minutes away by scooter 5 minutes walking 2 minutes by car so there is no excuse for that kind of delay

Worse the guy I spoke to was incredibly rude and unhelpful I asked for the card machine and he refused even lied and said I had asked for cash which is simply not true

To top it off there was an olive seed in the pizza that cracked my tooth and made it bleed Absolutely unacceptable

Very disappointed I had the same pizza yesterday and it took no more than 20 minutes What a shame the service has dropped this badly If this is how they treat loyal customers I will be rethinking...

Cancelled my order because they couldn’t be bothered to fulfil it. What a joke. I ordered on a weekend and my order was cancelled. I phoned to ask why and “it’s too far for us on a weekend, weekdays it’s okay but not on weekends for how little you ordered”. I live 10 minutes from the restaurant. Basically couldn’t be bothered because it wasn’t a massive, pricey order. They just said on weekends they ignore the fact I live within the delivery radius on the website because they can’t be bothered to drive that far. Proceeded to give me attitude over the phone when I said it’s not far, I order from here regularly and it gets delivered and reached the minimum delivery stated on the website and was replied with “what food? Did you put money in my pocket? Did you send it to my account? No. No. Shut up. Shut up. Bye.

This was the manager. Will NOT order from here again and will be reporting to head office first thing in...