Whittard of Chelsea Westfield White City — Restaurant in London

I’m disgusted by the managers behaviour this evening. I unfortunately miss placed my card and I went back to Whittard in White City to check if I had dropped it as I remember something dropping out of my hand after making my payment in the store. They were locking up at that time with the glass doors locked and I kindly asked if I could check if my card fell under one of the tables, they frantically shook their hands and head and told me there’s nothing there from their desk. The manager then stormed to the doors without even opening them to tell me there’s nothing there. She didn’t even have the decency to open the door and tell me they couldn’t find anything; baring in mine they didn’t even bother to look. Horrible behaviour & attitude, especially when I was worried about my lost card. Very unhelpful & this kind of shrugged of service should be addressed with the manager this evening. I have taken a picture of the manager this evening as reference to the person who acted out this awful...

We went to the till to pay for a hot chocolate tin we picked up. One of the sales assistant walked by us but was already helping another customer, she didn't acknowledge us even by saying 'I'll be with you in a minute' she proceeded to talk to this customer who seemed to be buying quite a few things. We were happy, of course, to wait until she rang those items through the till, after what seemed like 5 minutes, it was obvious that the customer wasn't done yet this sale assistant carried on chatting with her and completely ignored us; she could have called over her colleague to man the other till but nothing. We got fed up at the end to wait and put back the tin on the shelf and left the store there was no attempt to even apologise when she realised we were leaving. We were probably not buying enough in her eyes. Problem is that customer was a tourist and a one off, I live down the road... Guess who's a repeat customer?...

Staff needs more training. During our visit, it felt like the staff was not attentive and more indulged into their private conversations rather than trying to attend their customers.

Shop offers great selection of teas, however tea accessories were not sold in store. I was pretty disappointed that I could not get the tea burner in the shop. It was supposed to be Christmas gift and we travelled to Westfields just for that. Time and petrol was wasted. I had to order tea burner online instead, but as it was ordered late, I didn’t get it in time.

Not sure if the website provides information what items are sold in store. In the future I will be either using home delivery or click&collect option to avoid the...