The Old Bakehouse — Restaurant in Ludlow

My wife, myself and a friend went to the Bakehouse for lunch. We were looking for a place that had vegan food and allowed dogs so this seemed to fit the bill. We were seated straightaway and our orders were taken. It wasn’t too long a wait until our orders came. My wife’s Thai Curry came and that looked good; my friend’s burger also fine. Next to come out was my Tikka, only it wasn’t a Tikka but another Thai. They apologised and said they would bring me the right meal as quickly as possible. Now I appreciate mistakes get made but this is point where you should provide some goodwill as 2 people are eating now whilst 1 person is sat watching, leaving everyone uncomfortable. A side of chips or something surely wasn’t too much to ask.

Anyway, half way through everyone else’s meal, my order arrives, only again it isn’t a Tikki but a Chilli with the tortilla on the plate looking like it was just removed from the first wrong order. I didn’t notice immediately, but I did ask about the garlic bread that was meant to be part of the meal. The waitress just said “I don’t know”. Then, after she left, I noticed it was also the wrong meal. By this point, I’m getting quite frustrated as there really is no excuse for getting it wrong twice and I’m also really hungry. I take back and ask how many attempts do they need to bring me what I ordered. Another halfhearted apology saying they will rectify the situation.

After the rest of the table has now finished their meals, the 3rd meal arrives. It is indeed a Tikka but with what again appears to be the same Tortilla from both the previous meals and no Garlic Bread.

By this point I have had enough. They have gotten the meal wrong for the third time and don’t really seem to care so I refuse the meal and ask for the bill so I can go elsewhere and get something to eat. The waitress walks off without saying anything.

More time passes and I end up having to call across to the bar as no one seems to have any inclination to bring me the bill. Some moments later the waitress comes and unceremoniously dumps it on the table, again saying nothing.

I go up to the bar to pay the bill and the lady there does seem to be genuinely apologetic but, again no offer to compensate in any way for the awful experience.

The waitress who served us then decides to double down on her appalling service by suggesting I’m the one at fault by being rude when I state that normally when a restaurant makes such a mistake, they would offer something complimentary whilst it’s being rectified.

The other 2 meals, I was told, were actually quite but sadly, the whole experience was a complete fiasco which left us all feeling frustrated...

Nice location and feel, food isn't up to the price tag. Not sure you can find anything on the menu that wouldn't be passed through the frier first. The menu is an exciting read till it turns up and you find what appears to be a supermarket vegi burger deep fried in a bun with a token piece of lettuce. So many options the kitchen could prepare fresh or weekly, menu makes a fuss of a mac n cheese burger only to get a burger and what appears to be a sainsburys mac n cheese crisp bake deep fried in a bun and even the spicy mayo is just sweet chilli sauce mixed with the white stuff. Why not make a small batch of mac n cheese on the day to pour over the burger, make the cheese bites on the sharing platters in house, lots of little wins that would be cheaper for the kitchen and wow the customer. Would think the only made fresh item is the onion rings as they adorn everything and even the batter on them tasted like the kitchen forgot to add salt to the mix. If the kitchen is feeling pressed with the menu pull some items and make them fresh, you're customers will thank you, currently not one I can recommend.

P. S look down the photos on the reviews and see the size of the burger in the bun and against...

My friend and I visited with our children. When we arrived, there was a large table free, so I went straight to it — as we typically do in the West Midlands. A waitress promptly approached and asked me directly how many people were being seated. There were five of us, which was quite obvious. I couldn’t help but wonder if there was some unconscious bias at play, as my daughter and I are people of colour, while the rest of the group are white.

My friend then went to the bar to order drinks, only to be told it was table service — something the waitress failed to mention when she initially approached me. It took around 10 minutes for us to receive menus, and another 15 minutes before anyone took our food and drink order.

The waitress never smiled or engaged with us warmly. When the food finally arrived, she handed my meal and my daughter’s meal to my friend sitting opposite, rather than directly to us — which only added to the sense of being overlooked and unwelcome.

I usually tip, but on this occasion, I felt incredibly uncomfortable — like we didn’t belong there. No tip was left, and unfortunately, I won’t...