Burger Shack — Restaurant in Manchester

DO NOT ORDER FROM HERE. After placing an order on ubereats, which is just the third party as it says on the app, and upon calling was confirmed that the store uses its own delivery driver, my order never arrived. It was estimated for 11:40, at 12:40 after no delivery, I called the store for the man who answered to tell me that the food was three minutes away. Twenty minutes later I called back and he said the driver isn’t answering him and will call me back. Ten minutes later he called back to say that the driver has “handed it to a girl” and had gone home as the store closes at 12am. This was now around 1am, two hours after placing the order. Wasted nearly £30 just to be scammed out of a meal because clearly the delivery driver wanted some scran or couldn’t be bothered to deliver it. Was told I can’t get a refund as it’s through Uber and not them, absolute joke when it’s store staff who deliver it so Uber will just tell you to speak to the store as they well know. Couldn’t have handed it to who he said as no young “girl” lives at the address and wouldn’t be answering the door at 1am. At 2am it was marked on the app as delivered, over an hour after you claimed your driver had delivered it and gone home. Won’t be ordering from here again as they’ve essentially scammed me out of £29 and lied down the phone because it’s late and they can’t be bothered. Absolute joke of customer service. If anyone wants proof of this feel free to email me.

In response to your response, I am not lying and as I’ve said anyone who wants proof that you and your delivery driver scam people because you’re too lazy to deliver food late at night can feel free to private message me for proof. You claimed a girl answered the door because you heard a girl in the background of the call. You said your delivery driver was 2 minutes away and then went back on yourself and said he had gone home even though it wasn’t marked as delivered and you were given no Uber code, hence why your lying driver couldn’t mark it as delivered. Your takeaway is a joke and you scam...

Terrible food and experience! Food and safety concern! Be careful ordering food from this place. Never again.

I ordered £49 worth of food for me and my partner. It was our second time order there since the first order was a good experience for us. Excitingly we waited for our food just so we can be disappointed and upset.

My burger came uncooked. It was mushy and plain. The cheese looks clear like plastic. We called the restaurant about our food being uncooked and was I kind enough to ignore it and ask for a new burger to be send as we paid by cash. We were polite and calm. However, the owner got to the phone and start panicking, being defensive saying that he cooked the burger himself and see nothing wrong with the issue I addressed. He said that his restaurant is busy and we should come return the burger ourself. We told him that we order for home delivery for a reason, otherwise we would have come to order it in person. The attitude was terrible and he didn’t offer no apology, refund or being understanding at all.

The worst part of it is that I’m 7 months pregnant and the uncooked meat could harm my unborn baby. We told him that this is not safe or right for me to consume. He said that the uncooked meat is completely fine for a pregnant woman to eat. The problem with undercooked meats include Salmonella and E Coli bacteria. It is very concerning that the owner which is the chef himself didn’t have the knowledge to be aware of this while cooking food for all his costumers that he’s busy selling.

After hearing his response I told him that I no longer want a new burger to replace his big mistake. He never apologies or offer to refund me. Now I have to nervously waiting to see if my pregnant body would get food poisoning or sick of this place food. Or if my unborn baby will be born healthy. Food safety is not something that can be exaggerated or ignore.

We ordered off just eat and just eat could not refund us because it was paid in cash. All we can do is hope to get justice off reporting food safety and hygiene issue to...

I recently visited Burger Shack with a friend and had a fantastic time! From the moment we walked in, we were greeted with friendly and welcoming staff who made us feel right at home.

We ordered two burgers - The Boss burger and the Chick N' Shack - and both were outstanding. The Boss burger was a thick, juicy beef patty with Monterey Jack Cheese, and it was absolutely delicious. The patty was smashed to perfection and cooked just the way we wanted it. The Chick N' Shack was equally amazing, with panko-coated fried chicken and cheese that was bursting with flavor.

Aside from the mouth-watering burgers, the overall taste of the food was outstanding. Every bite was packed with flavor, and the ingredients tasted fresh and of high quality.

The staff were also very nice and friendly, which added to the overall enjoyable experience. They were attentive to our needs and made sure we had everything we needed to enjoy our meal.

Overall, I had an excellent experience at Burger Shack and would highly recommend it to anyone looking for a delicious burger joint. The food was outstanding, the staff were friendly, and the atmosphere was just right. I can't wait to go back and try more...