Revolución de Cuba Manchester — Restaurant in Manchester

Some staff members need training on how to deal with customers... My husband and I have been very much regulars over the past few years, I've had my 30th, 31st birthdays and our wedding brunch, occasions on which we've spent more than £400 per visit plus regular biweekly date nights , when we spend more than £ 100 per visit ( mentioning this, as the staff member in question decided to let us know how they don't make money from us, see below for further info), regular bottomless brunches with friends. We have always been raving about the great food, atmosphere and service we've always received in this venue. We always pay the added service charge plus giving a generous tip to anyone who has looked after us.

We both have been playing the online game for prizes throughout January, which resulted in us winning drinks vouchers on daily basis( 30 days for two people, you can imagine how many drinks vouchers we had). We decided to use some of the vouchers on the last day of the promotion (2nd Feb) and we went to the venue midday. My husband explained the situation to the bartender and asked if we are okay to use multiple vouchers if we order the same drink in bulk, so we don't cause trouble and the answer was yes. We didn't try to be sneaky and get away with it, we literally walked in, asked the question and we got told it was okay.

We had our first round of drinks(quietly and tucked away in a corner, minding our own business) and my husband went to get the second round, while I was going to ask for a table for food and my husband came back said the following happened - a different bartender, a girl, has said to him " you are not allowed to use anymore vouchers, as it's 1 per person, per visit and you already have used 6( none of this is mentioned in t&c, but ok). This is £60 already lost for us, and if you use 4 more vouchers, that's £100 in total we should be getting from you, but we're not"... I'm sorry, what ???? Is this a way to talk to any customer, yet alone someone who's been using the venue for their most important life milestones? Like is this an actual thing staff say to people , especially with an attitude and face of someone who clearly hates their job??

Needless to say my husband just felt humiliated, and we left, as we were treated in absolutely ridiculous way.

There is a way to deal with different situations and customers and there is a way to politely refuse service, but to say stuff like that is just extremely weird. Giving us a breakdown of what we should be spending and how much the company should be making from us? All she had to say was " per company police we can't redeem anymore vouchers, we apologise" and that would have been fine, we would have just paid for our drinks.

Obviously we won't come back ( I know that a multi-million pound venue like this doesn't care about two people coming back or not, so eh, who cares, right ?), which is very disappointing, as this has genuinely been our favorite place in town. Only reason we give two stars is as the first bartender ( someone who has served us on numerous occasions) was as lovely as usual.

Side note: we have visited the venue on two other occasions this January and both times we were allowed the use vouchers ( after confirming before ordering). We were given the options to use them with table service or the bar, both times we got told that it's not a problem. So what was the difference now ? It was the bartender girl who looked like she hated being there, pulled a face when my husband asked a question and was professional enough to let him know how she's not making money from us. That's it, that was the difference. We were graceful enough not to mention the fact that we have used vouchers on numerous occasions and not to complaint about the absolutely insane way my husband was talked to, so I guess she'd think she can just keep talking down to people as they don't matter.

Please teach your staff how to communicate with people, as for some , going out is a special occasional treat and something like this would ruin a...

We celebrated my husband's 40th birthday at Revolución de Cuba in Manchester on 18th January and had a fantastic experience overall. We booked a cocktail masterclass for ourselves and our friends, which was brilliantly run by Ed – an incredibly skilled bartender. What made the night even more special was incorporating a baby gender reveal into the celebration. A huge thank you to the team for going the extra mile by preparing gender-coloured shots for us to toast with after revealing the news using confetti cannons!

One of the highlights of the cocktail class was that everyone could choose the drink they wanted to make rather than all having the same cocktail – such a great idea that added a personal touch to the experience. After the masterclass, we had a meal in the main restaurant, where the atmosphere was fantastic, thanks to a live band on stage. The food was delicious, the sangria was excellent, and the staff were friendly and attentive, making sure we had everything we needed.

A lovely tradition we noticed was that the restaurant celebrated birthdays with a set of shots, fountain candles, and a "Happy Birthday" song played by the DJ. After seeing this happen for another guest, I asked if the same could be arranged for my husband. Our waiter was very professional and spoke with the DJ, who agreed to play the song after two tracks. However, when the waiter brought out the shots and candles as promised, the DJ never played the song. This left us in an awkward situation, as we had hoped to sing "Happy Birthday" together, but the music was too loud, and the moment felt lost.

Wanting to make the night special, I approached the DJ myself to ask if he could play the song, as he had done for another guest just 20 minutes earlier. Unfortunately, he was extremely rude, dismissing my request with a laugh and refusing to play it again. Despite explaining that it was a separate birthday celebration, he showed no interest in listening. His attitude was particularly shocking, considering I was asking on behalf of someone celebrating a milestone birthday, and I was also visibly pregnant. Given that we had spent over £700 at the venue that evening, we expected a much higher level of professionalism and customer care.

Thankfully, the sound controller nearby overheard the conversation and suggested I ask the band instead. The band was absolutely brilliant – while they couldn’t sing "Happy Birthday," they made a warm and official announcement, which truly saved the moment for us. A huge thank you to them!

Overall, we had a wonderful experience at Revolución de Cuba, thanks to the excellent service from the bar, restaurant, and live music teams. However, the unprofessional behaviour of the DJ was disappointing and nearly overshadowed an otherwise fantastic night. I hope that management will consider selecting a more professional DJ in the future, as the incredible effort from the rest of the staff shouldn’t be let down by...

I am extremely disappointed and upset with my experiences at Revolution de Cuba Manchester, and I feel I need to speak up. On two separate occasions — Saturday 13th September 2025 and again on Friday 19th September 2025 — I experienced what I believe to be racial discrimination from the security/bouncers at the door.

The first time (13th Sept), I was recommended this venue by a friend. I queued up and saw people of all backgrounds being allowed in — both white and black. As soon as I reached the door (I am Asian), I was stopped and told I was “too casual.” This made no sense, as the ten men before me were dressed the same — t-shirt, jeans, and shoes — and were all allowed in. When I questioned the reasoning, the bouncers dismissed me as “argumentative,” which to me just felt like an excuse to brush me off. I let it go that night and went elsewhere.

However, on Friday 19th Sept, it happened again, this time on my brother’s birthday. We had travelled from another city to celebrate. At the door, two of my friends were rejected again for being “too casual,” even though we were dressed exactly the same as the dozens of people before us. I was then told my luxury branded t-shirt was “not allowed.” This was laughable and insulting, as it was in no way inappropriate — and I even saw members of the public laughing at how ridiculous the reasoning was.

We stood and watched as these same bouncers let several men in, all dressed exactly like us, while continuing to reject people of similar ethnicity to me for arbitrary reasons. At the same time, they were letting people in who were literally dressed in loungewear/ almost nightwear.

This is unacceptable. The same two bouncers (both black males, one wearing a durag) were on the door both times. Their behaviour has made me and my friends feel racially profiled, unfairly judged, and deliberately excluded for no valid reason. It’s humiliating and completely unacceptable in 2025.

I urge management to take this matter seriously and investigate it properly before I am forced to escalate this further. No one should feel racially targeted or excluded for trying to enjoy...