Peaky Blinders Manchester — Restaurant in Manchester

Went in at lunch time and ordered off the lunch menu. The chicken burger. It came to my table burnt to a crisp. Told the waitress who took it away and it was replaced. This is where is gets worse. They replaced it with a burger that had a 50p piece worth of chicken on it. Waitress comes over. I open the burger and show her. They take it away and I ask for the manager. He comes over with a face on him. Goes back to the kitchen accusing me of lying. Apparently in the 30 seconds the 2nd dish arrived I’d ate all the chicken in the burger. Comes back and has the audacity to tell me the chefs put a full chicken burger on there. Goes to the till, comes back. Don’t have to pay for the food I didn’t eat. Tries to charge me for the drink the waitress gave me to apologise for the burnt food. I tell him I’m not paying for a drink that was offered due to the bad food they served me. Comes back and tells me that’s not an issue then. I walk out. You’d think it stopped there. Went in the next evening to have a drink with a friend and was thrown out by the bouncers for apparently not paying for my food. They had been told that I was a dine and dash over a £10 lunch. Bouncers were also extremely aggressive. Made a complaint to Lucy Whelan who is connected to me on LinkedIn. You couldn’t write this. Apparently I’d been in before and left without paying. That did not happen. Then she accused me of eating the chicken and just showing them a little piece. Who does that? I’m now apparently barred for complaining about there food. Barred for terrible food and accused of stealing. Avoid like the plague unless you want to be accused as a food thief.

Update: Look at how they have responded below. This is how not to treat a customer. On no occasion have I ever left that restaurant without paying (I’ve been there twice). Their reason to ban me is because I complained about their food. A manager gave me the bill and had taken the food off because it was terrible. Why would I return to a restaurant if I was a dine and dash? Try and work that out! If I have then I need to be in that programme ‘The dummest criminals’. Accusing me of this is slander. I’ve never seen such unprofessionalism. You give a bad name to anyone that works in hospitality. Food is awful and they treat customers like this. Avoid this place...

My husband and I have tried several times to grab a meal when we’ve been by Peaky Blinders in Manchester. It’s always been packed to the rafters with a wait list so when we got lucky while out for a walk this weekend we gave it a go. Let me start off with the staff and how while they may dress like the Peaky Blinders on the telly, they are the nicest and helpful folks, who just couldn’t be friendlier. From the hostess to our server, to door staff, all very professional and lovely. The menu offers a good selection of fish, beef, pork and chicken options as well as vegan selections. We chose the Roast Beef Yorkie starter to share and then for our mains we ordered the Signature Steak Pie, and Famous Grandad’s Sausage, Pork Belly & Mash. We perused the drinks menu which looked amazing, but decided to give it a miss as we had a later engagement.

Just sharing half the Roast Beef Yorkie, which was a huge traditional Yorkshire pudding stuffed with mashed potatoes with a generous amount of beef on top and a side of ‘proper’ gravy, would have been enough for me. It was not only delicious but tremendous. Note to self: Order this alone in future when not too hungry.

Our mains: the steak pie was outstanding. The crust was perfect and can’t find any fault at all. Served with mash, this was a great choice. The sausage was also very nice along with the mash, but the pork belly was a bit difficult to cut through and chew. Perhaps something I’m not really used to but I didn’t particularly enjoy it. My husband did tho.

As a theme restaurant goes, it’s a fun place with friendly staff. That’s a real plus and I appreciate that. What lets them down are the loos. Could be checked more often perhaps. No soap. Not enough loo roll. That’s a real minus. It was a slow late weekend hour when we visited. Can’t imagine a busy time.

That said, definitely go for the food if the theme is not your thing. You’ll be...

Very average burger, not worth £16, fries were the best part of the meal.

Staff was amazing.

Update:

I took my family first time to Manchester, my girlfriend is hughe fan of Peaky Blinders so when we were in People's Museum and I was looking for 'burger near me' it was a place I found as one of the nearest ones.

Walking the main road was quite pictures, and from a distance we noticed man in a 'specific suite' so we knew it was that place. Windows were branded with Peaky Blinders Fine Food and Coctails logo, after we went in we saw a 'suit' of the characters in a frame and booked a table.

Staff at the counter let say helpful, 'had to check' if tables were available which was turning head back, luckily in Wye of sight there was a table for us.

Order went fast and very pleasant and then we went through waiting period... that last for quite a while. We were asked by staff after about 15 minutes if we were served and after confirming we were assured that will be checked with the kitchen, about 15 minutes after we got our order.

Burger was blunt, VERY AVERAGE, meat was there and that's it, bun was very dry, fries awesome.

I paid for 3 burgers and 3x apple juice £66, and there is a problem as there was 10% service charge added to it without being asked for it. It was as a tip to already constly experience that was disappointing by taste.

There is no information about service charge being applied in the menus, both drink and food.

So I changed my rating from 2 to 1...