Zumuku Sushi — Restaurant in Manchester

I don’t usually leave reviews, but I was absolutely devastated yesterday by how we were treated. I came here with 10 of my girls for my 21st birthday, and I honestly can’t believe the service we received.

First off, I just want to say that the food was lovely, the chefs did an amazing job (other than the hair in one of my friend’s meals, which we just looked past because we know mistakes happen… little did we know what was coming). The greeting at the door was pleasant, and the restaurant itself was beautiful, but the service was the real issue.

Unfortunately, after we sat down, we weren’t served for another 20 minutes. When we finally had our drinks order taken, the waiter walked away halfway through serving our table and didn’t come back to finish taking the rest of the orders until we had to call him over. When the drinks started arriving, over half of them were missing, and nothing was done to make up for this. We didn’t receive all of our drinks until we’d asked three different times. By this point, we’d been there an hour and still hadn’t had our food order taken.

We finally managed to get the waiter’s attention again, only for him to walk away halfway through taking the order AGAIN! When we complained, all he said was, “Oh, I’m so sorry.” Honestly, it was like he was high with the way he was acting.

The female waitress, however, was possibly the worst service I’ve ever experienced. She had the worst attitude, constantly made sarcastic comments towards us, and we even overheard her speaking about us behind our backs, saying unpleasant things. When the food finally came out, she walked over without knowing what the meals even were and literally said, “It’s a chicken… a thing,” before telling us we should know what we ordered, delivered in the most horrible tone. They even brought our platter to the wrong table, which the waitress saw happening and simply said, “Oh well.”

On top of that, one of the waiters somehow managed to spill drinks on me and my friend on two separate occasions.

90% of the girls there work in hospitality, and not one of us had ever experienced anything like it. We were left with our jaws on the floor after every single interaction with the staff.

Such a disappointing experience, safe to say, none of us will...

Booked to eat here on a Thursday evening mid August. Great first impressions but that’s pretty much it. Food wise it is average Japanese. Nothing special. The highlight was the octopus dough balls - simply amazing. Everyone must try it! Ordered 3 portions over the course of the evening but only 2 appeared. However when it came to the bill we were charged for 4 portions! Service - lacking greatly. Staff not trained. Young waitress dropped a fork while bringing out plates to us. Her first reaction was to pick it up and put it back on our table! Second reaction was to take it away and replace with a clean one. Ordered another pint of beer in readiness and the waitress proceeded to remove my pint which was half full. Had to tell her not to do that. Waitress went to the next table with drinks on a tray and promptly decided to make them wear their drinks instead. Red wine white wine coke lemonade gin- went flying all over the table and onto customers clothes and handbags. The bar was barely 5m away from the table. So why not make a few trips rather than fill a tray with drinks when the waitress is clearly very new in her job. I don’t understand why a restaurant would make customers use disposable chopsticks which is my pet hate when eating out. Nothing else is disposable apart from the napkins and chopsticks. Staff with mask on incorrectly. Waitress had hers under her nose. Manageress had hers supporting her chin. It’s not compulsory for staff to wear masks in restaurant but if you want to do it please do it properly. Ambience- lacking greatly. For half the time we were there the chefs in the kitchen thought it was ok to blast out their favourite tunes from the kitchen which then clashed with the music being played in the dining area. After 5min of that it all became noise which was not pleasant for anyone dining there. So many staff working front of house that evening and no one picked up on it. Tables were not socially distanced. We were ok for a while because we came in early. once other customers started coming in it became apparent that they were just a little too close for comfort. Left promptly once we felt a bit...

Overpriced and felt rushed to have my dinner

I went there last Saturday with a friend who was advised to try this restaurant. My friend made the reservation online one week in advance for a table at 6pm. It seems fine at first, but when we were asked twice for our drink/starter order within ten minutes I was not sure what to think. When we ordered drinks and food, the starters came quickly. Good I guess, but I felt rushed during the whole meal. We could see clients coming in and waiter/waitress looking at our table to see if we were finished or not. There was no particular attention from staff unless to check if we were done quickly enough for them. I finished my first drink and wasn’t offered if I would like to order another one, so I had another one, but rushed at the end to finish it. For desserts, portions are small for £7. When the waitress arrived with the dessert, my friend was surprised by the way it looked and though it was not the right dessert. She asked the waitress who didn’t seem sure herself. Not what you expect in terms of service! We left after spending 2 hours there and no goodbye. I do understand that Saturdays are probably the busiest day of the week for most restaurants and they try to take as much bookings as they can. From what my friend told me, on the booking system they inform you have a 2 hours slot for your meal. But still, it would be nice not to feel rushed within those 2 hours. Chilli Banana hasn’t offered an enjoyable experience and I felt I was just a money sign, eat my food as soon as possible and leave so table can be ready for the next one. In general, food was OK but not the best Thai food I ever had. And I do think it is overpriced for what it is in terms of portion/service/experience. Maybe we picked the wrong day or time, but I would not recommend this restaurant and will...