Krispy Kreme Solihull — Restaurant in Metropolitan Borough of Solihull

I visited this stall/shop on Friday to get some donuts. The staff member was wiping the glass display as I arrived, she noticed me and looked in my direction without saying anything, I said hiya to which she didn't reply. She went and stood behind the counter and just stared at me without saying a word. Do you guys not train your staff in customer service, no greeting, no asking what she could get me, nothing. just stared at me. I didn't know what was going on or if the shop was open for business or not. I asked if it was open as I was somewhat confused with just being stared at. She repeated my question and then said "yeah, we're open" I said it doesn't matter and left. I won't use this shop again now because of this. I get she provably hates her job but being rude to customers isn't going to help. I went and got some cookies from subway instead and was greeted and spoken to with...

This Krispy Kreme is located within the town centre and in the corner of a busy walk way... However when not too busy it's OK otherwise you have to queue outside... Generally you can find all the doughnut varieties but can finish quickly on busy days... I think they should do more than that and should offer more things that certain other outlets offer... During my last visit the app didn't work to collect points and hence given a rece to add it later... When I tried it someone had already used my point... Rather disappointed... Not sure if I blame the company or...

We ordered a dozen of choose your own donuts as there was a special offer on for an extra glazed dozen for a pound with any dozen donuts. When they arrived there was no glazed dozen despite checking on the app twice that we had ordered it no note or anything. When we checked back on the app the glazed donuts were out of stock. The extra dozen was the only reason we ordered I feel like we've just been scammed out of buying donuts that we wouldn't have bought otherwise, with no...