12th Street burgers & shakes — Restaurant in Milton Keynes

FAKE NUMBER FAKE ORDERS:

I ordered in the night and after waiting over an hour my deliveroo driver arrived, messaged “I’m outside can you meet” and then it was IMMEDIATELY “delivered”. I was looking at my phone at the time and I didn’t even have time to stand up and read the full notification before it read as “your food has been delivered”.

There was no food or driver or car anywhere near my house, I feel like my food was taken by the driver or the restaurant stole my money with no intention of delivering. I tried everything I could to confirm it was open and OK for orders, and everything said OK please order.

I booked redelivery through the app but now it’s another 40 minutes!! It’s already 1:30 am, the food was supposed to be in my hands 15 minutes ago.

Real shame, I’ve been very very excited about trying this place and have kept asking friend to go with me! Tonight hasn’t tempted me to share the restaurant thought :(

UPDATE: I waited over 2 (total) hours for my redelivery and the restaurant was apparently “already closed” when the driver showed up. So they can accept the order, take my money but can’t deliver the food. The single worst deliveroo experience I’ve had after £100s and £100s of pounds of ordering food over 2-4 years. I called deliveroo RIGHT after I booked redelivery and they confirmed the order was “being made” and “would be delivered “ but not even they could contact the restaurant to find out.

I will not EVER order here again or visit a restaurant. What a let down and cash steal. Would...

When we arrived the restaurant was empty. We ordered our food. there were no milk shakes as the machine was not working. We were told it would be 20 minutes. We sat at a booth and waited. When the food was ready we were called to pick it up. First there were no straws for the cans of drink so I went to ask for some but as there appeared to be only one young man working I had to wait. Then there were no napkins so I went again and waited to be told that he would bring them to us. They never arrived and he said they had run out because they had a new restaurant opening in London which was taking priority. My grandson, an expert in burgers said it was tasteless and ate only one bite. He did eat the chips. I found sachets of tomato sauce but was unable to open them. The burger was VWRY fatty and none of us the much. When I complained there was no apology or offer of refund......£31 for a few chips!...

I ordered the bang bang burger, a regular fries and a peanut butter shake. The only thing good about the order was the shake! The fries were stone cold as was the burger and it seems like mustard, ketchup and mayo were smothered into it to disguise that it wasn’t cooked and cold. There was so much condiments, the bun was sogging and the combination was oozing out all over my hands and clothing! I ordered this food as I have been unwell and attempting to eat this has only made it me feel worse! The burger was literally breaking apart and made such a mess I had to throw it away. Considering how much I paid for this slop, I would never order from this place again nor do I recommend it to anyone! What an insult! Save your money and time and find somewhere else that takes pride in their food quality, presentation and retaining their customers regardless of what...