Breadpoint — Restaurant in Newcastle upon Tyne

I came here at 455pm, and asked politely if they're still open. The younger lady said they are closed but I'm still welcome to look. This was fine. I spoke English given that we are in England.

The part I am absolutely mortified about was that the bakers and staff in the background spoke Cantonese - making fun of me for coming so late and then tutting me out of the shop! My assumption is that because I spoke in English, they automatically made the grave mistake of assuming I'm just some spoiled little trophy wife who doesn't speak Chinese.

I actually speak Cantonese and I find this highly offensive. I didn't say anything rude, all I did was ask politely if they are still open. The language I choose to speak should not enable their staff to make fun of me TO MY FACE whilst I am in the shop.

I honestly don't care if they do the best baked goods in all of Newcastle.

This is the worst, rudest and most deplorable customer service I have ever received.

I am actually from London and I earn a boat load of money, and was planning to buy a property in cash and quite frankly spend all of my disposable income at small bakeries like this to help support the local businesses, whilst also enjoying some decent food.

If you do not like being mocked openly to your face in a language you may or may not speak, do...

This is my favourite place ever for food! It’s always so tasty and delicious! I have been coming here for YEARS and it never disappoints! I usually get the hot dog buns (which come in mini size or giant size) which are sweet and salty and super amazing! I have also tried the smaller foods there which are so good! The red bean pineapple bun has an amazing texture and the bread is so soft. The bread here that they make the foods with is delicious. The price is so good too as it is affordable and really yummy. The custard bun is so delicious and the custard is amazing (and of course the bread). Honestly, the bread here is my favourite bread ever and it cannot be beat! The staff are kind and you can have it to take away or sit in the dining area which is nice. Lots of selection and I can never choose which one to have since they are all so tasty!! I really recommend this place to anyone! It is amazing and a true pleasure to go to! I have even recommended it...

Very strange, surly customer service. Bread items etc are ok, nothing mindblowing. I put my book down in the shop as I had a bag and a tray and couldn’t manage everything. I don’t think it would kill them when someone is visibly unable to manage to bring over the coffee for you but hey ho. Then the next minute, my book was gone! Completely vanished. I asked them a few times if they’d seen it and they were completely uninterested. They just said “no” curtly and didn’t ask me what it looked like or what it was called… not at all bothered about helping me find it or even saying if it shows up that they’d call me - all very weird! 🥲 So I have no idea what happened to my book but I won’t ever come back to this miserable...