Burger King — Restaurant in Newport

After recently visiting this branch along with several work colleagues during our lunch break as we do on a regular basis we left absolutely disgusted with the treatment and service we recieved. Having asked to speak to the manager in relation to an issue we had we was greeted with absolute disdain from the store supervisor, a complete lack of any interest and concern with resolving our issue and the attitude we recieved off the supervisor was absolutely disgusting. If thats the customer care from the supervisor then the example being set to the staff is a disgrace. We left the branch without completing our order and took our custom to another fast food outlet where our custom was actually wanted and appreciated. Will not return to your...

I ordered from here around 10pm yesterday. I was in a winning mood, having made it through Newport City centre on foot at night alive and unscathed. The 2 female staff on duty were both friendly and courteous. One even gave me a large paper bag and helped me pack the four drinks with a cup holder for the long walk home — first class customer service. The food (2 x Whopper meals, 1 x BBQ Steakhouse Crispy Chicken meal, 1 x Bacon double cheese XL + 2 x Loaded King Fried with bacon) was cooked to order, hot and tasted good, even after the car journey home. I’ll probably choose delivery next time, though… for the added convenience and because I probably just got lucky not being mugged in the...

Visited this store yesterday, ordered a whopper meal, and also 6pc chicken fries. Chicken fries, coffee and fries were fine but my whopper was cold, the burger was also broken off on the side and looked a mess when I opened wrapper, there was also one of the fries covered in mayo amongst my whopper. I took one bite and thought there is no way I'm eating that. When I left I chose to inform one of the staff that it was cold and couldn't eat it and all she said was '''alright'', there was no apology or anything. I've been to this burger king 4 times since it opened and 3 of those times food was cold. I will still visit burger king but never set foot in this...