wagamama newport — Restaurant in Newport

Me and my girlfriend were just at your Friar's Walk restaurant, I admit we arrived a little late, however we were still well within the time to order and eat before closing. Firstly, the waitress was extremely rude saying she "can't 'not' serve us" due to the time. Second, my girlfriend is a vegan, and she ordered some kind of vegan curry/soup type thing, I have no idea what it was. She made it clear to the waitress she was vegan, even asking her for the vegan options off the menu, even though she's been many times before. Her meal came out and she noticed something off, she asked me whether that was chicken in her meal, I confirmed it was, as did the waitress and kitchen staff. She then got very upset and the waitress didn't apologize for her error. When the bill came it said chicken curry on the bill, proving that the waitress had told the kitchen staff to make chicken. One waitress did apologize, she said she was also a vegan so understood her pain, this made her feel a little more at ease after, however she is still very upset and has been in tears since. Will never eat here...

Went there, not as great as other wagamamas which I've been to! Me and my partner went in and sat down - after we chosen what we wanted waitress came over, long story short I wanted chilli steak ramen and my partner wanted duck donburi. When he was ordering his, she advised him the sauce is not available and if he is okay with that.. which was good as she let him know that and he was fine with it. When the food arrives - my Chilli steak ramen was literally just steak, ramen, some chilli and spring onions. If anyone knows what it also have on it, there should be more stuff like coriander, beanspouts, lime and onions. Now some of you might think I'm being picky, but I think those items of food are important to the dish. When I asked the waitress, she responded "Oh, those ingredients ran out but we do have the lime, do you want one?" I'm sorry but I was fuming.. ERRR it should be in the DISH, not do you want one?! Anyway I ate the steak and some ramen but the food was plain and lack of favours. Left there, will probably never go back to...

Just returned from Newport Friars Walk branch and I can honestly say the food was horrific. I ordered the warm tofu salad (yasai) and there was literally 1 piece of broccoli,1 piece of red bell pepper and a few pieces of tofu. It wasn’t even warm - perhaps they should ammend the name on the menu to make it more accurate. The only reason why i’m able to remember what was in the bowl placed in front of me is because the quantity of ingredients was embarrassing. It’s not worth paying £10 for a thin slice of pepper and 4 lettuce leaves. To make matter worse when i asked the server who took my order if it was possible to leave out the spiring onions, he came back after asking the chef saying “ they never put spring onions in the salad anyway but no one notices”.

Save your money and grab a bag of salad from a supermarket -you’ll get more in it and you wont be suprised when it’s cold!

Sorry Wagamama’s im no...