The Potters — Restaurant in Newport

We came in here today at 11:45am hoped to have a meal at lunchtime it's bad enough wandering around town these days as it hasn't got many pubs left that serve edible food we came in hopeful left feeling appalled and disappointed by the lack of customer service we received it was hardly busy people were finishing their breakfasts a hard faced crew staring us down as we were probably the first who wanted to order lunch at the bar It was late morning we struggled to find a free table everywhere we went in here tables were reserved but no timed were written on when they were actually to be used the only areas that weren't reserved were in a corner which we were exempt from sitting in for some reason The staff at the till were like zombies my dad had to ask them twice when could we order we weren't starving didn't mind waiting if they were rushed off their feet but they weren't the place was half empty began to fill up as large parties arrived and where we sat we felt trapped by noisy people who coughed like no tomorrow We had to wait nearly 25 mins just to place an order as it "wasnt classed as lunch menu yet" didn't have anywhere decent to sit as it became a squash and a squeeze When we spotted a small table for two tucked away round the side in a corner which was a quiet space free from smokers, loud people and with some room to breathe this old woman with spiky short blonde hair and earrings made us feel uncomfortable and awkward she was incredibly fussy and a jobsworth when we wanted to sit away from the door at the far end of the pub to get away from people who were coughing and dying over their meal we were on edge Got told to wait until 12 then given an even later time to order food we had to wait until 12:15 then 12:45 just to order food! We left at 12:25pm after being told rather rudely in an abrupt manner that we couldn't sit at that table "sorry you can't do that we don't use it" well why is it there then? If you don't use it then remove it! She was just being awkward for no reason and that's why we left I wasn't going to stay where we weren't accommodated for, I doubt our custom would've been appreciated as it was just the two of us seems like they want you to reserve a table just to sit down and have a bite to eat and as though they only want large parties of more than 4 people in this pub! The bar wasn't busy, staff weren't rushed off their feet we weren't hurting anyone just wanted to sit in a quiet space in the corner and have lunch but this woman we encountered couldn't even let us do that! Is it really that hard to let people have a clean quiet table away from everyone else?! Never heard the likes of it having to wait until a certain time to place an order for lunch after midday and then having to be confined to sit in the few scarce tables left with everyone else watching you eat as they cough and wheeze all over the damn place The inside on the bottom floor is so pokey I can imagine people have a job to move around when it gets full god forbid if someone like the elderly or a disabled person has mobility issues and can't get through with their wheelchair! We felt unwelcome and took our service and spent money elsewhere shame on you for not being prepared to deal with customers who didn't want your breakfast or tea/coffee and only wanted a quiet unused area! If you can't already tell from this review we wouldn't recommend and won't be returning I can see why other people have left low scores due to the ridiculous wait times and rude staff you have going on here I'm glad we left when we did I bet we would've had to wait until 3pm to eat lunch and then no doubt would've been hurried off the table for it to be reserved for a...

Absolutely stunning! Afternoon tea for 5 of us. Sandwiches were lovely and fresh and very tasty, and the cakes were so nice! Service was perfect! Staff are happy to be there and really enjoy their jobs, and this shows with the level of service given to every customer there. I'd definitely recommend this afternoon tea to everyone it's the best we've had, and we've been to a lot of places. Thank you so much for giving us a wonderful afternoon 😊AMENDED REVIEW

10/10 for the service we received for the cream tea, but by contrast, 0/10 for the service received for our meal booked Christmas time. We had prebooked our table in September! Only to be sitted amongst crowds of drunk people having a jolly good time (as they should), but whoever thought it was a good idea to sit diners in the bar area needs sacking! Service was abysmal to non existent, no cutlery (we had to ask) food cold and tastless, and then to top it all off the poor waitress who had to fight through the crowds to get to us spilt a full Gravy boat over me! And I don't mean a trickle. My dress was covered in it! We spent over £150 that night, and I wish we had gone to McDonald's it would have been 100% better. We will not return, not that it will affect the potters I know, I was absolutely gutted as I had a good rapport with the booking lady, and I can't believe we were treated so disgusting. Poor...

I would love to put a glowing review, as I have been to Potters on several occasions for drinks on a Friday/Saturday night, but the last twice I have been for food in the last month, I have been really disappointed. The first time the waiter lost our ticket with our orders on, so after 50mins of waiting I asked someone what was going on and it took another 30mins for our food to come. The second time, starters (soup) took 30mins to arrive, then another 30mins for the mains, then we had been in the pub 2hours (from booking in to this point) and no one had cleared our plates or asked for our dessert orders (it was a 3 course set meal) so I had to ask for all of our desserts to take away and settle the bill. In fairness, both times we complained we did get a discount off the bill and an apology, but for this to happen twice within a month, was really not acceptable. I understand they were both Sundays and particularly busy, but we will not be coming back for food unfortunately. Great vibes for Friday/Saturday...