Muffin Break | The Coffee shop — Restaurant in Norwich

The milkshakes are nothing like the pictures that advertise them which was a disappointment. I was advised of a "better" offer which turned out to be incorrect and ended up spending more than I had intended because of this. My previous experiences here had been good but unfortunately after this experience it seems like the place is going down hill and we won't be going back.

Response to owner...

I appreciate the effort to correct the issue. The milkshake poster in the window looks great and enticed us in, unfortunately the biggest disappointment was not getting what was depicted in the poster. The other issue may have been a miscommunication due to wearing masks and because of this I will ammend my rating from...

Absolutely awful. Went in 4pm Saturday and ordered only to be asked would we mind takeaway paper plates and cups as closing soon...and also could we sit near the door as they shut at 5 and was winding down. We agreed, however, the next customers were allowed to sit further back in the establishment and were served their food and drink with china plates and cups! So discriminating and after mentioning this to a server, we were patronisingly told..."I will see if I can get you a free muffin!" Absolutely appalling service with over priced food served on paper plates and cups. Immature staff and a lack of decent customer service. The exterior looked inviting but, as they say,...you can't always go by looks alone!...

Muffin Break in Castle Mall is one of our favourite coffee haunts, and we always make a point of going there whenever we're in the area. The guys there are fantastic, absolutely amazing service which goes above and beyond. The muffins are great and there's always a large selection including several gluten and dairy free options. The coffee is very good as well, as are the other food choices. Okay so there aren't as many options for coffee, so if you want a mocha-peppermint chip frappe with soy frosting and sprinkles then maybe go to Starbucks, but if you want good coffee, great service and delicious muffins...