Take Thai — Restaurant in Norwich

We used to love Take Thai but its gone downhill. We ordered plain noodles, two mains and a starter and it came to £44. For this you expect some quality. Unfortunately the crispy beef is pure batter, the pork belly is just pure fat swimming in BBQ sauce and the starter and noodles were bland with weird textures. The sesame toast was a stodgy grey mess that was inedible. (pic attached) Shan't be using them again.

Update following Take Thai's reply... I'm sure it's that sort of arrogance as to why it's gone downhill. Well done on your award, the judges must love grey stodge.

Update #2 since Take Thai have now edited their reply and I see they have left a more professional one. I'm sorry you dislike my review, its just honest. I didn't take any other photos of the food as I don't tend to do that. I only had that one of the very disappointing sesame toast as took it to send to a mate as was shocked by it so happened to have it. We have used Take Thai about 4 times previously and did attempt to speak to someone about it but got fobbed off. I'm sure you can do better than what me & my wife experienced but the whole thing as left (quite literally) a bad taste in out mouths so we won't be using you again which I'm sure you're not bothered about.

With regards the updates, I am merely replying to your comments. How is it that you can keep replying but we can't? We did contact you the night in question so not sure why you mention we should have done that as we did. (confusing) Maybe at some point in the future, we'll give you another try when the dust has settled, and if it is better then I will of course change my review but at the moment it still stands. I only replied the first time as all you wrote was, "We didn't get voted best takeaway for nothing". Which I didn't think help diffuse...

I've used Take Thai for many, many years, the food is always consistently good. I'm providing this review so you can hopefully use this as constructive feedback.

I think Take Thai must be having some delivery challenges at the moment. The last 3 times I have used Take Thai, the delivery times have taken so long. This week for example, I was meeting some friends one evening and we decided to try an avoid the lengthy delay we had before. So we phoned through and placed our order at 5.15pm for delivery between 7 and 7.30pm. We actually didn't receive the order until 8.05pm.

At 7.33pm we called to ask where the food was, "the driver is on his way, he should be with you in 30 minutes" was the reply and not very apologetic at all. We then said "well if it's taking 30 mins our food will be cold"?, "let us know if the food is cold when it arrives and we can arrange a discount" was the reply. 8pm arrives, still no food. We call again and were told "driver is 4 mins away". Eventually the driver turns up at 8.05pm and said he had come straight from the shop. So I would really recommend being truthful about deliveries too. A better response would have been, I'm sorry for the delay, we forgot to cook your order, we are doing it now and will get it straight to you and as a gesture of goodwill we will provide a discount.

I really hope these delivery issues get sorted as I would hate for this to impact what is usually a flawless business. Very best of luck going...

We once collected our food, got all the way home (10 minute journey) to find out that they hadn't included some of the order, they were not very apologetic and made us come back to get it..

Have them the benefit of the doubt and tried it again later, but we were given raw batter.. I have tried to use the online messaging service 3 times but have had no luck in getting a response.

update Once again Take Thai has failed to impress.

I emailed the email address given to me in your reply over 3 weeks ago and still have heard nothing.

This really isn't on as we were served RAW batter.

Definitely would NOT recommend using this takeaway, The House Thai takeaway is much better.

update 2

I have emailed you on several occasions. This complaint is genuine, how kind of you to accuse me of it not being so. Although looking through your reviews you have had a lot of negative ones lately so maybe this is why you try to falsify them.

Please find attached the photos of the raw batter (There was more than one of the tempura with raw batter but I only took it of these ones), for World to now see. As well as the "large" tub of satay sauce I was promised after having to drive back and collect this after you forgot it in my order whilst offering me nothing else. :)

P.S I can even add the time stamps of the photos so you can't say...