200 Degrees Coffee Shop & Barista School — Restaurant in Nottingham

I usually come to 200 Degrees and it’s excellent — but today was the opposite. I ordered a macchiato and instead was served what can only be described as a mini cappuccino. Totally unacceptable. When I pointed this out, I was told, “That’s how we make them.” No — it isn’t. I’ve been here many times and I know the difference.

They remade it, but then poured it into a stone-cold cup, ruining the drink again. When I refused it, pointing out this was the second mistake, the staff’s attitude was dismissive instead of apologetic. A second mistake should never happen — and certainly not with attitude toward the customer. Basic service principle: if you mess up twice, you make it right graciously, not defensively.

Eventually the coffee came out correctly, but only after waiting again. I paid £3.10 for a macchiato — and realistically, the coffee itself costs pennies. At those prices, what I expect (and normally get here) is accuracy and respect. Today, I got neither. My full order was £14, yet the staff behaved as if they were doing me a favour.

Management needs to step up, because this isn’t just about one bad coffee — it’s about poor training, lack of standards, and zero accountability. The staff I encountered today were not fit for the job. If this were my business, they’d be gone immediately.

200 Degrees is capable of excellence, but today’s experience was completely...

I don’t normally write reviews, but in this case I thought it was worth leaving one. I used to visit this place regularly a few years ago as I used to like the atmosphere in here. During my last visit, on a Saturday afternoon - the place was half empty - one of the baristas came to my table to tell me I should put my tablet away as using tablets is not allowed there during weekends, and that I should have checked the sign near the till which says so. The sign says that laptops are not allowed, but it doesn’t mention tablets. He then added that people are not allowed study or work in there during weekends so I should put the tablet away. But 1) I was not using my tablet to work or study, and 2) the sign does not mention working or studying anyway (it reads: “please be laptop-free. We kindly ask you to refrain from using laptops here today”).

I note that I was approached by this barista only after buying two (rather overpriced) drinks in less than half an hour. It would have been nice to be made aware of this unwritten no-laptop rule before that. I understand there was a recent change in ownership; whether this has anything to do with this change of behaviour from the staff, I cannot tell.

Overall, this was a rather disappointing experience, which is a shame, as in my experience this place used to be nice...

I had an incredibly disappointing experience at this café today. After spending nearly £8 on a drink and cake, I sat down, expecting to get some work done in what I assumed would be a welcoming environment. However, as soon as I got my laptop out, I was abruptly approached by a staff member with red hair (whose name I didn’t catch) and told, in a snarky and condescending manner, that it was “non-laptop time.” This completely caught me off guard, as there was no mention of this rule when I placed my order. While the staff claimed there was a sign at the door, it clearly wasn’t visible enough for me to notice and it certainly was not communicated before I made my purchase (something I feel should have been said considering I’ve never had this issue at any other place).

To make matters worse, the cake I ordered was disappointingly dry, and the entire interaction left such a bad taste in my mouth that I won’t be returning. If a business is going to enforce such a rule, they should make it explicitly clear before customers spend their money. Going forward, I’ll be making a point to ask baristas whether laptops are allowed before ordering which is something I never thought I’d have to do. Poor customer service and an overall...