Cafe Sobar — Restaurant in Nottingham

Ordered two drinks and ended up being charged for a 6 pound sandwich and only one of the drinks we asked for. We only realised once all of the wrong things were brought to the table as no reciept was given and we payed contactless. When we went to the till, the manager (I assume) offered us cash refund despite paying on card and even had to break out a calculator to work out 3 or 4 pounds worth of change, again we didn't receive a receipt nor were asked to sign anything for the refund. Only the manager apologized for the inconvenience, but I fail so see how a simple drinks order could have failed so spectacularly in the first place.

And to top it off, we got accosted by a drunkard who had been nursing a black coffee whilst waiting for our order and none of the staff intervened to move him on, they simply left us to it, despite looking over and seeing him invading our space.

Minus all of those negatives, the venue is clean and bright, and would probably be a nice visit on any other day. The staff at the till could have done with a little happiness injection, and perhaps a refresher on customer service since they completely failed on...

Really, I love Cafe Sobar. I feel safe there, often arrange to meet friends there for coffee and cake. It’s generally quiet enough to concentrate on some work while waiting for a bus. The service and waiting team is lovely, polite and helpful. BUT every time I go in, I am met by the manager dashing towards me, calling me ‘Madam’, which I guess he means politely but I find quite unwelcoming, and asking me if I’m ‘joining us today’. Usually followed by a comment about having stopped serving food, or even closing soon (before 3pm). I feel unwelcome. Every time it happens I think I’m just being too sensitive, but he never smiles, and I don’t notice him doing with most of the other customers. It’s such a pity when his team is so nice that he can’t be a bit more welcoming. I even went as far as asking him if he minded my being there this afternoon! Which is ridiculous. It’s a cafe so why wouldn’t he want customers? There are so many small things he could do to give a better first impression - stand back a bit, smile, ask if customers are there for drinks and cake, rather trying to put people off by abruptly saying something is no...

Oh this is such a gem of Nottingham! Myself and my husband visited Nottingham on Saturday just fir a look around as I had never been. We were only staying for a few hours but wanted to grab some coffee and something to eat. We what a treat!! This place is fabulous! Such a gem of Nottingham. The staff were super friendly and really helpful! The food!! It was to die for. The soup that I had with my toastie was out of this world and I could have just had the soup on its own! The cake selection is brilliant and I found it so difficult to make a choice but I ended up with the cake of the day. A beautiful lemon cake. The serving size was more than enough and I wasn't able to finish the whole thing so my lucky husband had the left overs. We will absolutely visit here again the next time we are...