I got into the pub,at about 5pm . Wait for about 15 - twenty minutes waiting for service ,to be sold a half pint of Stella!! During this time ,I was passed up and down by the two servers,one a manager in an anti iron shirt ! Eventually,he approached and I said. "Finally !" He was not happy and made some negative comments to me. So in response,I pointed out to him that he needs to recognise he is serving the public and needs to iron his clothing ,which on his back ,looked like a wrestling match between himself and the shirt - and this was not the first time !! !!! He responded by suggesting that he will not serve me ,and that I'm banned from the pub ad infinitum!!! I then took a quick look at his badge ,which said :" Manager !!!"
To my horror ,he then threatened to call the Police ,to have me removed!!! Yes ...they did come after and hour and a half ,and promptly asked me to lea be the premises ! I suggested to the very mature ,and exceptionally pleasant and rational Duty Manager,that someone needed to tell him that he was inappropriately dress! That even a company provided tea shirt would have been better that an unironed ,very ruffled shirt- an that was about the sixth time I observed that abuse of service to the public !!!!! Yes ,he is easily identifiable ...excessively ruffled shirt ,short and rude ,with a manager's badge !! Oriental . As pleasant as the Duty Manager has been ,I can't understand why he felt the need to defend this rude and disgracefully attired 'Manager'! Had I been dressed like that as a customer ,I am certain I would have been...
Read moreOk while I know I have given a good review, my issue was with the logic displayed on Saturday. We ordered food and drinks on the app, as most places ask you to do nowadays. And after a short wait around 15mins we were served our food! I asked where are our drinks which we ordered at the same time and were part of the deal, to be told that there was a half an hour wait on drinks, but if we went to the bar they would compensate our drinks back to us? This seemed a very strange, so once we had ate our food which was very nice by the way, I proceeded to qué at the bar to get my refund? which yet again seemed very strange as the bar is where I would have got my drinks from? I eventually caught the eye of someone who was actually the person serving the drinks from the app and he had just sent the over. Can I also say all the staff were very polite and professional, and that aside the process of standing at a bar the place you sell and provide drinks from in order to get a refund for the delay in service, and while I understand this may appease some people who just want a quick drink and go! But it does seem a little redundant to wait at the bar the place were the drinks are poured to get I would assume a credit back to my card at some point rather than just pour me my drinks. It was all...
Read moreWe tried to go for a meal and I had my four kids with me and I met up with another household who also has 4 kids and also lives with her mum as says on the government website as stated:
Where you can meet indoors You can meet in a group of 6 or a larger group of any size from up to 2 households (including their support bubbles) indoors in places such as:
private homes retail indoor hospitality venues, such as restaurants, bars and cafes indoor sports and leisure facilities, such as gyms, sports courts, and swimming pools personal care, such as spas indoor entertainment and visitor attractions, such as museums, theatres, and indoor play areas
We were told we weren't allowed to eat there because they only have a rule of 6 which is wrong as says different on the gov website, in which I stated and they told us to leave even though we split up on 3 different tables. There was hardly anyone in the restaurant and I think they just couldn't be arsed to serve us. So we took our custom elsewhere. Wouldn't even give it a 1 star if I...
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