Caffè Nero — Restaurant in Nottingham

One star not because of the staff or anything else. But my experience here was spoiled by a customer. My wife and myself were there and a 'regular' old lady asked if we liked curry. Upon asking why does she think this way, she replied because people who look like you usually like curry (we are Indian and of course look like one). I couldn't hear it correctly but my wife did and it was one of the worst feeling I had since I came to the UK. However, one of the staff members later apologised for what happened. But this surely is unfortunate that no one amongst the staff dared to even question this behaviour. I wouldn't blame them but myself who could not say anything...

General appearance of store was good. Service was good when ordering. Cleanliness is poor as toilet has not been cleaned in over a month, dirt on walls that gathers when not cleaned for a week plus, (clear in this store for at least a month.) No soap so had to wash hands with water before drying not good. In this industry there is daily cleaning, weekly cleaning and deep cleaning. It is all well and good just giving your store a quick clean, while staff sign off what they cannot be bothered to do. Toilets in resturantes and other food outelts say a lot and if dirty you ask what else is not been cleaned. Would not visit again due to...

We visited for the first time today and just felt very unwelcome. Waited a good 5 mins without being acknowledged at all, As a new customer you think are you in the wrong place? Do i need an app?Should I be at a table? Was very uncomfortable - it wasn't busy at all I don't expect wonders but when you're the only person in the queue you'd expect at least a "hello, be with you in minute" etc

Rewind our day back to two hours earlier when we were in Popeyes for the first time being welcomed and talked through how to order etc.

The drinks were very nice so that was a plus though. In no rush to return but I highly doubt anyone...