Popped in today only to be poorly treated. I joined the queue... Not a very socially distant one mind, got inside to be greeted by a miserable member of staff that told me I couldnt pay by cash and needed a different payment method. I ran back out to the car to get my card and rejoined the queue. When I got back inside the same rude guy refused to serve me as I wasn't wearing a mask. I was wearing my face mask exemption card and lanyard and told him I had a disability and a hidden one at that. I kindly told the guy he couldn't refuse me or discriminate against my disability to which he then replied.... "Well I just did, now leave"

I have never felt so humiliated, he treated me like that in front of many others, some of which I might add were eating inside..... Its meant to be takeaway only.

After being so poorly treated and still wanting a subway my boyfriend and I drove the Ebrington street branch. My boyfriend got out this time and told the staff member there how i'd just been treated at derriford. He was absolutely appalled and said no way should I have been refused service, that is not the policy, all public are welcome, masks are essential but if your exempt your exempt.

I have since taken this further with the council, ref the people inside.... Hopefully that'll make them think again next time

Absolutely disgusted with derriford branch Will not be returning again