Warrens Bakery — Restaurant in Plymouth

I got to know this business very well over the last five months as a very dear friend spent six weeks in hospital spread over three separate admissions.

I've got to say that I found the staff to be absolutely brilliant, bright, friendly, cheerful helpful, enthusiastic and professional. Warrens have a pretty good product which is reasonably priced but it is the quality of the service and the smiles that sets them apart from run of the mill coffee shops. It's is an incredibly busy unit during the day the team keep up with demand their cheerfulness is a tonic in itself. Obviously with it being a 24 hour operation as well they seem to have a lot of tasks to do with the preparation of the business for the next day but the night crew go about their work diligently and the never fail to have a smile even through the dark lonely hours of the night. The staff are totally outstanding.

The only suggestion I can make for improving this business would be if their head office could support them a little bit better. Perhaps they should make an effort to keep in stock of things like loyalty cards yes it is surprising but they do run out of stock of loyalty cards and spoons for stirring the coffee, nobody really likes those little wooden sticks.

I'm sure space is at a premium, storage of things like sugar might be difficult, but I'm sure something can be worked out so that they can be delivered every day. The supervisors and staff who keep this place running 24 hours a day 7 days a week are providing an exceptional and important service. They are a credit to themselves and the organisation that's lucky to employ them.

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I had a gluten free pasty here today (my stomach hadn’t been feeling too good so I thought I’d go for the gluten free as it’s supposed better for it). Now I love Warrens pasties, they’ve always been my favourite, it cost £7:10 to eat in (which I feel is daylight robbery!) it came still in its wrapper (plastic) they can’t take it off due to possible cross contamination, it had been heated in its wrapper which made stick to the whole pasty it was extremely hot, when I finally got the wrapper off the pastry was as hard as a brick! Totally inedible! Even the server who brought it to my table said it wasn’t a good option! I didn’t return it then as it was the lunchtime rush and I had to get to an appointment. I was very disappointed with this as I said I love their...

Very rude and ignorant member of female staff, could do with remembering this is a hospital and people are at their most vulnerable. Using the cafe is a necessity not a choice of fine dining, being nasty and condescending isn't needed. We cleared up after ourselves as we'd finished items, we'd bought from the cafe, only to be accused of not being paying customers and shouldn't be sat there. It was 7pm and very quiet so it's not like we were in the way of anyone either. Have easily spent over £100 in the last few days here visiting our daughter in the ICU so just generally made an incredibly...