The Jack Rabbit — Restaurant in Plymouth

Appalling!

The worst dining experience I have ever had. I booked well in advance for my parents ruby wedding anniversary, party of 6 adults and one child. The first issue was despite booking ahead we had to wait over 10 minutes for our table to be ready. With nowhere to sit and a 4 year old in tow, this was quite frustrating.

The next issue was availability of vegetarian options. We were told the chickpea burger wasn’t available so ordered a wellington. When the wellington arrived it was missing the pastry.

We had to wait around 75 minutes for our food. Having to ask the waitress several times. Eventually they bought out the children’s meal and underbaked pizza with carrot sticks the carrots weren’t even peeled!

I ordered steak, what I was presented with was a shrivelled mess really tough and overcooked. I was supposed to have triple cooked chips with this but received skin on fries that were rock hard and tasted awful. (Other diners had triples cooked chips) my side order of onion rings was forgotten and when it arrived it was undercooked, batter was raw and onion was raw. I ended up so dissatisfied with this meal that I sent it back and received a refund ( I have never sent food back)

Onto the roast dinners. Meat over cooked, vegetables were under cooked, very disappointing having waited as long as we did.

3 people ordered dessert banoffee choux was undercooked and tasted bad.

My son wanted an fruit ice lolly even this was covered in ice as if it had been in a freezer for years, tasted awful. At this point I thought Ant and Dec were going to appear from somewhere!

Overall pretty bad, ruined my parents anniversary, we will never get that back, only form of compensation was for the steak which I didn’t eat. No additional compensation despite the wait and the fact that one of us didn’t...

A series of unfortunate events! Walked in and asked for a table - told none available except for the bar area if one became available. Stood at the bar and booked a table online for 10 minutes later. What a shame the waitress was unable to reserve a table for us for 10 minutes time.

Ordered drinks at the bar. 4 of us stood there 3 drinks served one forgotten so had to wait for 2 others customers to be served before she realised she had forgotten a drink.

Sat in the bar area as a table became available. Bar area full of dirty dishes and glasses. The empty tables remained like that for at least 2 hours and were not cleared. The table next to us had dirty glasses from the group before as well as dirty glasses and plates from the next customers whilst we were sat there! The table also had a plant pot with a dead plant in it!!!!

Food was very nice and to a standard we expected. Drinks that were ordered with food on the app arrived after the food.

Ordered pudding and additional drinks at the bar as app wasn’t working. Pudding arrived to a table full of our dirty main course dishes that hadn’t been cleared for over half an hour. Hot chocolate ordered and coffee arrived instead. Another trip back up to the bar to get that changed.

Great food but unfortunately the service really let down the experience - more staff training needed. Regular table clearing and attention to detail would have made our experience far better. Sitting in a bar area full of dirty dishes, glasses and dead plants is not really the ambience we were...

The pub was nice and clean and the serving girl was very friendly. Unfortunately the fish that I ordered was balanced precariously on the mushy peas pot and when I tried to move it, it toppled to the floor. The serving staff were great though and very quickly replaced the whole dish for me.

The batter was very crispy and the fish was cooked really nicely, it would be easier if things weren't balanced on top of each other on the plate, but I suppose that means there's lots of food so it can't be too bad a thing!

I will go again

Edit. I went again, food was mediocre. I felt before that the chips looked anaemic and underdone. I didn't say anything first time because they had changed the whole meal for me and maybe they were in a hurry to do the chips so it was understandable that they were underdone when I got the new dish

This time I ordered the chicken curry with jasmine rice and a side of onion/mushroom rings (I couldn't tell). My partner got the fish cakes and chips

My chicken was dry and when I complained about the clumped together rice I was told it was sticky rice. The menu said Jasmine rice

The fish cakes were mediocre and the chips when they arrived looked like they'd been boiled in water instead of fried in oil they were so white.

It was very busy on a midweek night and as the night went on it only got warmer and warmer and they didn't seem to have any air conditioning available.

I don't think I will go again.

Serving staff were...