Appalling!

The worst dining experience I have ever had. I booked well in advance for my parents ruby wedding anniversary, party of 6 adults and one child. The first issue was despite booking ahead we had to wait over 10 minutes for our table to be ready. With nowhere to sit and a 4 year old in tow, this was quite frustrating.

The next issue was availability of vegetarian options. We were told the chickpea burger wasn’t available so ordered a wellington. When the wellington arrived it was missing the pastry.

We had to wait around 75 minutes for our food. Having to ask the waitress several times. Eventually they bought out the children’s meal and underbaked pizza with carrot sticks the carrots weren’t even peeled!

I ordered steak, what I was presented with was a shrivelled mess really tough and overcooked. I was supposed to have triple cooked chips with this but received skin on fries that were rock hard and tasted awful. (Other diners had triples cooked chips) my side order of onion rings was forgotten and when it arrived it was undercooked, batter was raw and onion was raw. I ended up so dissatisfied with this meal that I sent it back and received a refund ( I have never sent food back)

Onto the roast dinners. Meat over cooked, vegetables were under cooked, very disappointing having waited as long as we did.

3 people ordered dessert banoffee choux was undercooked and tasted bad.

My son wanted an fruit ice lolly even this was covered in ice as if it had been in a freezer for years, tasted awful. At this point I thought Ant and Dec were going to appear from somewhere!

Overall pretty bad, ruined my parents anniversary, we will never get that back, only form of compensation was for the steak which I didn’t eat. No additional compensation despite the wait and the fact that one of us didn’t have a meal!