The Waterfront, Plymouth — Restaurant in Plymouth

Imogen, our customer host, was polite, knowledgeable and engaging. It took nearly forty mins for our meals to arrive. The menu suggested a much more special meal than was presented, ie the roast potatoes were ordinary, not crispy and no sign of rosemary etc. As there were four of us, there were two vegetable side dishes, one did not include cauliflower cheese as indicated on the menu. My wife and I had the Brie and mushroom wellington - not a wellington, more a pasty/pie. The explanation given by another member of staff for the missing cauliflower cheese was that it was excluded as we had the vegan meal. A portion of cauliflower cheese eventually arrived and the member of staff confirmed that it would not be added to the bill. Firstly, the meal was not vegan and secondly, the menu said it was included in the price. Our meals and the two carvery meals our family had were decidedly lukewarm and definitely not hot. According to the menu the carvery roast pork had salt and pepper crackling - there was none. We asked the same member of staff about whether some could be provided. She went to find out but the response was that all the cracking was soft.

We did not see Imogen again during the meal and although we were served by other staff the service, although polite, was not great.

My wife and I had taken our family out for a Sunday treat and unfortunately, it was very disappointing. I would not recommend The Waterfront for a traditional...

The service was very good, I could not fault the staff. The layout and ambience of the pub is very good with some good tables with sea views which we were lucky to get thanks to the staff. Two people enjoyed the Spanish chicken which on the whole they said they enjoyed, though one persons chicken was reported as being very dry and they were not sure where the cheese was within it. One person enjoyed the tribute pie and mash but the carrots served on the dish were very lacking in quanity and no other vegetables were included aside from a shallot. I would expect at least two vegetables to be served with my main of pie. I had the angus beef burger which didn’t come anywhere near to meeting my standards for an £18 burger with fries. It was pretty boring, pretty dry and lacking any real punch The fries looked and tasted as if they had been cooked three times over. I was very disappointed with my meal choice, especially for the price.

We shared two desserts between us which were really very good. Not cheap at £8 & £9 but they were very good. One was the clotted cream and strawberry cheesecake and the other was the Belgian waffle with caramelised banana.

Not a cheap menu, and for that reason I would have expected more from the mains. The mains were all presented nicely though. Except...

I don't normally write reviews but today is needed. Today was my family Christmas meal. I was so excited for my family to try your food and experience the service we had received last time..... unfortunately today was a completely different experience. It started off poor as you didnt seem to have any starters on your menu, 3 times starter orders we're changed. The service was slow, very under staffed for the amount of bookings taken. The room we were in, was over booked making it incredibly loud, not enjoyable at all. Dogs barking every 5 minutes, not acceptable. I personally think people with dogs should be put in a separate room or no dogs. Three of the party had roast beef, absolutely disgusting. I don't know whether the beef was off, boiled or a cheap cut but it was vile. For the prices being charged, I expect better than that. I did express this to a lovely waiter and she did apologise and take some money off the bill. I feel there was a slight greed to bookings taken and no consideration for staff or customers, poor management. One of the party that had the beef is heavily pregnant, I just hope she doesn't become ill. Unfortunately due to today's experience, we will not be back,...